Professional Summary

Professional Overview

Laura Wiltshire is a seasoned professional with extensive experience in operations, customer support, and project management. As the Manager of Global Sales Operations ESRM at C2FO, she leverages her expertise to drive efficiency, enhance customer experiences, and support the company's strategic growth initiatives.

Current Role

In her current role as Manager of Global Sales Operations ESRM at C2FO, Laura is responsible for overseeing the end-to-end operations of the company's supplier support team. She leads a team of dedicated professionals who ensure seamless onboarding, ongoing support, and resolution of inquiries for C2FO's global supplier network. Under her leadership, the team has achieved significant improvements in customer satisfaction, operational efficiency, and process optimization.

Career Progression

Prior to her current role, Laura held various positions at C2FO, including Supplier Support Operations Manager and Supplier Support Team Lead. In these roles, she demonstrated a strong understanding of the company's operations, implemented process improvements, and fostered a collaborative, customer-centric culture within her teams.

Before joining C2FO, Laura gained valuable experience in the hospitality industry, where she held roles such as Front Office Manager, Social Media Coordinator, and Human Resources Manager at Interstate Hotels & Resorts. Her diverse background has equipped her with a well-rounded skill set, enabling her to excel in her current role.

Academic Background

Laura holds a Bachelor's degree in Political Science from Westminster College, where she also actively participated in student government and various extracurricular activities, showcasing her leadership abilities and commitment to professional development.

Areas of Expertise

• Operations management

• Customer support and service excellence

• Project management and process improvement

• Cross-functional collaboration and team leadership

• Data analysis and problem-solving

• Stakeholder engagement and communication

Professional Impact

Throughout her career, Laura has demonstrated a strong track record of driving operational efficiency, improving customer experiences, and contributing to the overall success of the organizations she has been a part of. Her ability to identify and implement innovative solutions has consistently made a positive impact on the teams and initiatives she has been involved in.

Conclusion

With her extensive experience, proven leadership skills, and deep understanding of operations and customer support, Laura Wiltshire is poised to continue making valuable contributions to C2FO's global sales operations. Her dedication to excellence and her commitment to driving positive change make her a valuable asset to the organization.