Laure Chatenet

Cofounder
Canada

Professional Overview

Laure Chatenet is an experienced user experience (UX) and customer experience (CX) strategist and designer. As the Cofounder of Capian and Présidente-fondatrice, stratège et designer UX/CX at ux-co, she leverages her expertise to deliver innovative digital solutions that enhance user engagement and drive business growth.

Experience Summary

Current Role

Cofounder, Capian (2014 - Present)

• Co-leading the strategic direction and development of Capian, a technology startup transforming the customer experience landscape

• Responsible for overseeing UX/CX strategy, design, and implementation for Capian's product offerings

• Collaborating with cross-functional teams to ensure exceptional user-centered design and seamless customer journeys

Présidente-fondatrice, stratège et designer UX/CX, ux-co (2012 - Present)

• Providing UX/CX strategy and design consultancy services to a diverse range of clients across various industries

• Spearheading the development of innovative, user-centric solutions that drive measurable improvements in customer satisfaction and business outcomes

• Mentoring and leading a team of experienced UX/CX professionals to deliver high-impact projects

Career Progression

Conseiller UX/CX, Ergoweb (2014)

• Advised clients on UX/CX best practices and implemented design solutions to enhance user experience

Designer et stratège UX/CX, Commission de la santé et de la sécurité du travail (CSST) (2013 - 2014)

• Designed and implemented user-centered strategies to improve the digital experience for CSST's stakeholders

Stratège et conseillère UX/CX, VETIQ (2014)

• Provided strategic UX/CX consultancy services to optimize the customer journey and digital touchpoints

Academic Background

• Master's degree in User Experience Design, Université de Montréal

Areas of Expertise

• User experience (UX) and customer experience (CX) strategy and design

• Digital product development and transformation

• Human-centered design and user research

• Omnichannel customer journey mapping and optimization

• Agile project management and cross-functional collaboration

Professional Impact

• Spearheaded the development of award-winning UX/CX solutions that improved customer satisfaction by 25% and increased digital engagement by 35% for leading organizations

• Recognized as a thought leader in the UX/CX industry, frequently invited to speak at industry events and contribute to leading publications

• Actively involved in mentoring and developing the next generation of UX/CX professionals through workshops, training, and industry initiatives

Conclusion

With her extensive experience in UX/CX strategy and design, Laure Chatenet is a strategic partner who helps organizations create seamless, user-centric digital experiences that drive customer loyalty and business success. Her innovative approach, industry expertise, and collaborative leadership make her a valuable asset in today's rapidly evolving digital landscape.