Professional Summary
Professional Overview
Lauren Borum is a seasoned Senior Account Manager with extensive expertise in the elevator and modernization industry. She specializes in managing new equipment sales and modernization projects, leveraging her deep industry knowledge and consultative approach to deliver exceptional customer experiences.
Experience Summary
Current Role
As the Senior Account Manager - New Equipment and Modernization at Otis Elevator Co., Lauren is responsible for managing a portfolio of high-profile accounts across Virginia Beach and the surrounding region. In this role, she oversees all aspects of the sales process, from identifying customer needs to closing deals and ensuring seamless project implementation. Through her strategic account management and consultative approach, Lauren has consistently exceeded sales targets and client satisfaction goals.
Career Progression
Lauren began her career in the construction and engineering industry, serving as a Recruiter and Account Manager at Aerotek. She then transitioned to Otis Elevator Co. in 2011, where she has steadily advanced through the organization, honing her expertise in sales, account management, and project delivery. Her proven track record of success and commitment to customer service have been instrumental in her rise to the Senior Account Manager position.
Academic Background
Lauren holds a Bachelor of Science in Mass Communications - Broadcast Journalism from Virginia Commonwealth University. Her academic background provides a strong foundation in communication, problem-solving, and strategic thinking, which she has effectively applied in her professional endeavors.
Areas of Expertise
- New equipment sales and project management
- Elevator modernization and retrofit solutions
- Consultative client engagement and relationship building
- Strategic account management and revenue growth
- Cross-functional collaboration and project coordination
- Elevator industry regulations and best practices
Professional Impact
Throughout her career, Lauren has spearheaded numerous high-profile projects, consistently exceeding sales targets and earning the trust of her clients. Her unwavering commitment to customer service and her ability to deliver innovative solutions have positioned her as a trusted advisor in the elevator industry. Lauren's contributions have been instrumental in driving Otis Elevator Co.'s growth and maintaining its reputation for excellence.
Conclusion
With over a decade of experience in the elevator industry, Lauren Borum is a highly accomplished Senior Account Manager. Her proven track record of success, deep industry expertise, and exceptional client service make her a valuable asset to Otis Elevator Co. and its customers. Lauren's focus on continuous improvement and her dedication to delivering innovative solutions position her for continued success in her career.
