Laurie Pineda

Senior Manager, Patient Financial Services

Professional Overview
Laurie Pineda is an experienced healthcare finance executive with a proven track record of driving operational excellence and revenue cycle optimization. As the Senior Manager of Patient Financial Services at One Medical, she leverages her deep expertise in revenue cycle management, billing, and patient account resolution to enhance the organization's financial performance and patient experience.

Experience Summary

Current Role
In her current role as Senior Manager of Patient Financial Services at One Medical, Laurie oversees a team of patient account representatives and is responsible for optimizing the end-to-end revenue cycle processes. She has implemented innovative strategies to improve first-pass claims acceptance rates, reduce denials, and enhance patient satisfaction with billing and payment processes. Under her leadership, the patient financial services department has achieved a 95% clean claim submission rate and a 20% reduction in accounts receivable days.

Career Progression
Prior to joining One Medical, Laurie held various leadership positions within the healthcare industry, including Owner/Director at Optica 2000 Austin, Business Office Director at SCA/Northwest Hills Surgical Hospital and Acadia Healthcare, and Billing Manager at Seton Healthcare Family. Throughout her career, she has consistently demonstrated the ability to optimize revenue cycle operations, streamline workflows, and drive continuous process improvements that positively impact the organization's financial performance and patient satisfaction.

Academic Background
Laurie holds a Bachelor of Science degree in Business Administration from the University of Texas at Austin, where she graduated with honors. Her academic achievements and specialized training in healthcare finance and revenue cycle management have been instrumental in her professional success.

Areas of Expertise

• Revenue cycle management

• Patient financial services

• Billing and claims processing

• Denials management

• Patient account resolution

• Financial reporting and analytics

• Team leadership and operational optimization

Professional Impact
Laurie's expertise and leadership have had a significant impact on the organizations she has served. At her previous role at SCA/Northwest Hills Surgical Hospital, she spearheaded the implementation of a new patient financial services technology platform, resulting in a 15% improvement in cash collections and a 30% reduction in days in accounts receivable. Her ability to identify and address process inefficiencies has consistently driven measurable improvements in financial performance and patient satisfaction.

Conclusion
With her extensive experience and demonstrated success in optimizing healthcare revenue cycle operations, Laurie Pineda is a valuable asset to the One Medical team. Her strategic, data-driven approach and commitment to excellence position her as a trusted advisor and leader in the patient financial services domain.