Professional Overview
Laurie Pineda is a seasoned healthcare finance professional with over 15 years of experience driving operational excellence and revenue cycle optimization within leading healthcare organizations. As the Senior Manager of Patient Financial Services at One Medical, she leverages her deep expertise in billing, reimbursement, and revenue cycle management to enhance patient experience and ensure organizational financial health.
Experience Summary
Current Role
In her current role as Senior Manager of Patient Financial Services at One Medical, Laurie oversees all aspects of the revenue cycle, including patient registration, billing, collections, and insurance claims processing. She has implemented streamlined workflows and data-driven strategies that have yielded a 20% reduction in days in accounts receivable and a 15% improvement in first-pass claim acceptance rates. Laurie's leadership has been instrumental in enhancing patient satisfaction scores by 12% through proactive communication and seamless financial coordination.
Career Progression
Prior to joining One Medical, Laurie served as the Owner and Director of Optica 2000 Austin, where she successfully grew the business, improved profitability, and oversaw all financial and operational functions. She has also held Business Office Director positions at SCA/Northwest Hills Surgical Hospital and Acadia Healthcare, where she led teams in optimizing revenue cycle processes and driving operational efficiencies. Earlier in her career, Laurie was a Billing Manager at Seton Healthcare Family, where she implemented data analytics platforms that increased clean claim submission rates by 18%.
Academic Background
Laurie holds a Bachelor's degree in Business Administration from the University of Texas at Austin, where she graduated cum laude. She is also a certified Healthcare Financial Management Association (HFMA) Revenue Cycle Representative.
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Billing and reimbursement optimization
- Data analytics and performance reporting
- Team leadership and process improvement
Professional Impact
Throughout her career, Laurie has consistently demonstrated her ability to drive sustainable financial and operational improvements within complex healthcare environments. Her data-driven approach, coupled with her strong interpersonal skills, has enabled her to successfully lead cross-functional teams and implement transformative initiatives that enhance patient satisfaction and organizational profitability.
Conclusion
Laurie Pineda is a finance and operations leader with a proven track record of driving innovation and delivering measurable results in the healthcare industry. Her deep expertise, strategic mindset, and commitment to excellence make her a valuable asset to any organization seeking to optimize its revenue cycle and enhance the overall patient experience.
