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Lawanda Jones

Lawanda Jones


FINANCIAL ADVOCATE

Professional Overview


Lawanda Jones is a seasoned Financial Advocate with over 15 years of experience in the healthcare industry. She leverages her expertise in financial counseling, advocacy, and patient support to assist individuals and families navigate the complexities of medical financial planning and access to care.

Experience Summary



Current Role


As a Financial Advocate at MedStar Health, Lawanda is responsible for providing comprehensive financial assistance and guidance to patients and their families. She works closely with patients to assess their financial needs, identify applicable insurance coverage and payment options, and connect them with relevant community resources and financial support programs. Through her dedication and personalized approach, Lawanda has helped countless individuals alleviate the financial burdens associated with healthcare expenses, enabling them to focus on their well-being.

Career Progression


Prior to her current role, Lawanda held positions as a Financial Counselor at Washington Hospital Center and a Patient Account Representative at George Washington University Hospital. Throughout her career, she has consistently demonstrated a passion for advocating on behalf of patients, ensuring they have access to the healthcare services they require, regardless of their financial circumstances.

Academic Background


Lawanda holds a Bachelor of Science in Business Administration from the University of Maryland, where she specialized in Finance. Her strong academic performance and commitment to continuous learning have been instrumental in shaping her professional expertise.

Areas of Expertise


  • Healthcare financial counseling and advocacy

  • Insurance coverage analysis and patient eligibility determination

  • Community resource identification and referral coordination

  • Patient financial education and support

  • Strong interpersonal and communication skills

  • Collaborative cross-functional team engagement


Professional Impact


Lawanda's impact extends beyond her day-to-day responsibilities. She has been an active participant in various hospital-wide initiatives aimed at improving the patient experience and enhancing access to care. Her contributions have been recognized through numerous commendations and awards, including the MedStar Health Outstanding Service Award in 2019.

Conclusion


With her extensive experience, deep industry knowledge, and unwavering commitment to patient advocacy, Lawanda Jones is a valuable asset to the MedStar Health team. She continues to make a meaningful difference in the lives of the patients and families she serves, and is poised to further advance her career as a respected financial advocate in the healthcare sector.