Leah Coppess

Experienced Office Manager with a Proven Track Record

Professional Overview
Leah Coppess is an accomplished Office Manager with over 25 years of experience in the tire sales and service industry. She leverages her exceptional organizational skills, attention to detail, and strong customer service orientation to ensure the efficient and effective operation of office functions.

Experience Summary

Current Role
As the Office Manager at Pomp's Tire Service since 2007, Leah is responsible for overseeing all administrative duties, including managing payroll, accounts payable and receivable, inventory control, and customer relations. Under her leadership, the office has streamlined processes, improved customer satisfaction, and contributed to the company's overall growth and profitability.

Career Progression
Prior to her current role, Leah served as the Office Manager and Corporate Officer at Petro's Tire Sales & Service Inc. from 1994 to 2007. In this position, she demonstrated her ability to manage multiple priorities, implement cost-saving measures, and foster a collaborative work environment.

Academic Background
Leah holds a Bachelor's degree in Business Administration from the University of Indianapolis, where she graduated with honors.

Areas of Expertise

• Office management and administration

• Financial management and accounting

• Inventory control and supply chain optimization

• Customer service and client relations

• Team leadership and employee development

Professional Impact
During her tenure at Pomp's Tire Service, Leah has played a pivotal role in enhancing the company's operational efficiency. She has spearheaded the implementation of a new customer relationship management (CRM) system, resulting in a 15% increase in customer retention and a 20% improvement in response times. Additionally, her strategic cost-cutting initiatives have contributed to a 12% reduction in operating expenses.

Conclusion
Leah Coppess is a seasoned Office Manager with a proven track record of driving organizational success. Her expertise in office administration, financial management, and customer service, coupled with her strong leadership skills, make her a valuable asset to any organization in the tire sales and service industry.