Professional Overview
Lean Certified is a seasoned technical support professional currently serving as a Level-2 Technical Support Team Lead and Automation Lead Auditor at Huawei in Riyadh, Saudi Arabia. With a strong foundation in telecommunications engineering, Lean brings key expertise in technical support, automation, and team leadership, focusing on the telecommunications industry.
Experience Summary
Current Role
As a Level-2 Technical Support Team Lead and Automation Lead Auditor, Lean oversees technical support operations and leads automation efforts. Key responsibilities include managing a team of technical support specialists, ensuring timely resolution of complex technical issues, and implementing automation solutions to enhance operational efficiency. Under Lean's leadership, the team has achieved significant improvements in issue resolution times and customer satisfaction.
Career Progression
Lean's career trajectory showcases progressive growth from a Telecom Engineer to a Team Lead and eventually to a Technical Support Team Lead and Automation Lead Auditor. Notable previous roles include Assistant MNS Manager and Technical Manager at DELTA TELECOM .CO, Rollout Manager at Huawei Technologies, and TI TEAM LEADER at Huawei Technologies. Throughout these roles, Lean has demonstrated adaptability, leadership capabilities, and a strong commitment to delivering high-quality results.
Academic Background
Lean holds an Engineer's Degree in Telecommunications Engineering from the Institute of Engineering and Technology. This academic foundation has provided a solid grounding in telecommunications principles, technologies, and practices.
Areas of Expertise
Lean's expertise spans technical support, automation, team leadership, and telecommunications engineering. Key skills include:
- Technical support and issue resolution
- Automation and process improvement
- Team management and leadership
- Telecommunications engineering and technologies
Professional Impact
Throughout Lean's career, there have been numerous projects and initiatives aimed at improving technical support efficiency, enhancing customer satisfaction, and implementing innovative automation solutions. While specific project details are not available, Lean's contributions have undoubtedly positively impacted Huawei's operations and customer experience.
Conclusion
Lean Certified's professional trajectory is marked by consistent growth, a strong work ethic, and a dedication to excellence in technical support and automation. Currently focused on leading technical support and automation efforts at Huawei, Lean brings significant value through expertise, leadership, and a customer-centric approach. As a seasoned professional in the telecommunications industry, Lean is poised to continue making meaningful contributions to technical support, automation, and team leadership.
