Leandro Nunes
Chief Operating Officer
Professional Overview
Leandro Nunes is an experienced Chief Operating Officer with a demonstrated track record of driving operational excellence and business growth. With over a decade of experience across a range of industries, he has developed robust expertise in service management, process optimization, and cross-functional team leadership.
Experience Summary
Current Role
As the Chief Operating Officer at Essentiel-Outsourcing in Barcelona, Leandro is responsible for overseeing all day-to-day operations and ensuring the seamless delivery of the company's outsourcing solutions. He leads a team of 50+ professionals, driving continuous process improvements and implementing data-driven strategies to enhance operational efficiency and customer satisfaction. Under his leadership, Essentiel-Outsourcing has achieved a 15% year-over-year growth in revenue and a 20% increase in client retention.
Career Progression
Prior to his current role, Leandro held various positions at MST HOLDING, progressing from a Helpdesk Agent to a Service Manager, where he streamlined service delivery processes and implemented innovative technologies to improve response times and first-call resolution rates by 30%. He also gained valuable experience in backoffice operations and marketing during his tenures at Indra and ES Collection, respectively.
Academic Background
Leandro holds a Bachelor's degree in Business Administration from the University of Barcelona, where he graduated cum laude and was recognized for his leadership in student organizations.
Areas of Expertise
- Operations management
- Process optimization and automation
- Service delivery and customer experience
- Cross-functional team leadership
- Data-driven decision making
- Continuous improvement methodologies
Professional Impact
Throughout his career, Leandro has demonstrated a keen ability to identify and address operational pain points, leading to tangible improvements in efficiency, cost savings, and customer satisfaction. He has spearheaded several high-impact initiatives, including the implementation of a cloud-based CRM system that enabled a 25% reduction in response times, and the development of a comprehensive training program that resulted in a 20% increase in employee productivity.
Conclusion
With his extensive experience, strategic mindset, and proven track record of operational excellence, Leandro Nunes is a dynamic and results-driven leader who is poised to drive continued success and growth for Essentiel-Outsourcing and its clients.
