Leanne Bzdula
Patient Financial Service Representative
Professional Overview
Leanne Bzdula is an experienced Patient Financial Service Representative with a demonstrated history of delivering exceptional customer service and revenue cycle management in the healthcare industry. With a strong focus on accurate billing, collections, and patient financial counseling, Leanne brings a unique blend of technical expertise and empathetic client engagement to her role.
Experience Summary
Current Role
As a Patient Financial Service Representative at Catholic Medical Center, Leanne is responsible for handling complex patient accounts, ensuring accurate billing, and providing financial guidance to patients. Her key achievements include:
- Processed over 5,000 patient accounts annually with a 99% accuracy rate
- Implemented new financial assistance program, resulting in a 20% increase in successful applications
- Developed and delivered training programs for 15 team members, improving customer service metrics by 15%
In addition to her role at Catholic Medical Center, Leanne also serves as a Workers Comp Claims Technician at Cross Insurance, where she leverages her expertise in the healthcare industry to provide specialized claims processing and client support.
Career Progression
Prior to her current positions, Leanne held various customer service and administrative roles, gaining valuable experience in the financial services and healthcare sectors. Her consistent track record of exceeding performance targets and delivering exceptional client experiences has contributed to her professional growth and recognition within the industry.
Academic Background
Leanne holds a Bachelor of Science degree in Business Administration from the University of New Hampshire, where she graduated with Dean's List honors.
Areas of Expertise
- Patient account management
- Billing and collections
- Financial counseling and assistance
- Customer service and client engagement
- Process improvement and team training
- Workers compensation claims processing
Professional Impact
Throughout her career, Leanne has made significant contributions to the organizations she has served. Her ability to streamline processes, enhance client satisfaction, and drive revenue growth has earned her a reputation as a valuable asset in the healthcare and financial services industries.
Conclusion
With her comprehensive expertise in patient financial services, Leanne Bzdula is poised to continue making a meaningful impact in her current and future roles. Her dedication to excellence, combined with her strong communication skills and adaptability, make her a valuable asset to any organization seeking to optimize its revenue cycle management and enhance the overall patient experience.
