Lee Heller, President and Serial Entrepreneur

Professional Overview

Lee Heller is a seasoned executive and serial entrepreneur with over 25 years of experience driving growth and operational excellence across the energy, telecommunications, and consulting industries. As President and CEO of multiple successful enterprises, he is known for his ability to build high-performing teams, implement strategic initiatives, and consistently deliver exceptional results for his clients.

Experience Summary

Current Roles

President, The Heller Group, Inc. (2005 - Present)

• Oversees all strategic and operational aspects of the company as its President

• Spearheads the development and execution of growth strategies, leading to consistent year-over-year revenue and profitability improvements

• Builds and manages highly effective teams focused on delivering exceptional customer service and innovative solutions in the call center and energy consulting spaces

CEO, Call Center Solutions, The Heller Group, Inc. (2005 - Present)

• Directs the overall operations and growth of the company's call center division

• Implements advanced workforce management and performance optimization initiatives to exceed client goals

• Cultivates a culture of continuous improvement and customer-centricity within the team

CEO, 3S Energy Consultants (2008 - Present)

• Provides strategic leadership and vision as the chief executive of this energy consulting firm

• Drives initiatives focused on enhancing customer retention and expanding the company's revenue streams

• Leverages deep industry expertise to identify new market opportunities and deliver tailored solutions

Career Progression

Partner, DSC Risk Services / The Heller Group (2010 - 2016)

• Played a key role in the integration and growth of this consulting acquisition, contributing to a successful expansion of service offerings

• Spearheaded the development and implementation of innovative risk management and compliance solutions for clients

Regional Vice President, TexLink Communications (2003 - 2005)

• Served as a dynamic leader and team builder, driving growth strategies that resulted in significant revenue and market share gains

• Implemented effective operational processes and workforce development initiatives to enhance productivity and customer satisfaction

Manager, Ionex Telecommunications (1994 - 1998)

• Demonstrated strong analytical and problem-solving skills, leading initiatives to address complex business challenges

• Cultivated a vibrant team environment, inspiring colleagues to achieve ambitious goals and deliver high-quality results

Academic Background

Lee Heller holds a Bachelor's degree in Business Administration from the University of Texas at Austin, where he graduated with honors.

Areas of Expertise

• Strategic planning and implementation

• Operational optimization and process improvement

• High-performance team building and leadership

• Customer-centric service delivery and retention

• Energy and telecommunications industry expertise

• Mergers, acquisitions, and business integration

Professional Impact

• Grew The Heller Group's call center division to become a leading provider of outsourced customer service solutions

• Spearheaded the successful integration of DSC Risk Services, expanding the company's consulting capabilities and market reach

• Guided 3S Energy Consultants' transformation into a highly respected energy advisory firm, driving consistent revenue growth and client satisfaction

Conclusion

With his diverse experience, strategic vision, and proven track record of driving growth and operational excellence, Lee Heller is a respected leader and entrepreneur poised to continue delivering exceptional value to his clients and stakeholders. His commitment to building high-performing teams and implementing innovative solutions positions him for ongoing success in the dynamic and evolving industries he serves.