Leigh Hooper
Vice President of Customer Success | Colorado, United States
Professional Overview
Leigh Hooper is a seasoned customer success executive with over a decade of experience driving client satisfaction and retention for leading technology companies. As the Vice President of Customer Success at Green Check, Hooper oversees a team responsible for ensuring enterprise-level clients achieve their desired outcomes through innovative SaaS solutions.
Experience Summary
Current Role
As the Vice President of Customer Success at Green Check, Hooper is responsible for leading the company's customer success strategy and operations. She manages a team of customer success managers who work closely with clients to understand their evolving needs, identify opportunities for growth, and proactively address any challenges. Under Hooper's leadership, Green Check has seen a significant increase in client retention and net promoter scores, reflecting her commitment to delivering exceptional customer experiences.
Career Progression
Prior to joining Green Check, Hooper held customer success leadership roles at several prominent technology firms. As the Director of Customer Success at DarkOwl, she implemented data-driven processes that improved client satisfaction by 25% and reduced churn by 15%. At MJ Freeway, Hooper served as the Manager of Client Success, where she spearheaded the development of a comprehensive onboarding program that streamlined the implementation of the company's cannabis-focused software solutions.
Academic Background
Hooper holds a Bachelor of Science in Business Administration from the University of Colorado, Boulder, where she graduated cum laude with a concentration in Marketing.
Areas of Expertise
- Customer success strategy and operations
- Client relationship management and stakeholder engagement
- SaaS product implementation and adoption
- Data-driven decision-making and performance analysis
- Cross-functional collaboration and team leadership
Professional Impact
Throughout her career, Hooper has demonstrated a track record of driving measurable improvements in customer satisfaction, retention, and revenue growth. Her ability to align customer needs with strategic business objectives has earned her recognition as a trusted advisor to C-suite executives across the technology industry.
Conclusion
With her deep expertise in customer success, Hooper is well-positioned to continue driving impactful results for Green Check and its clients. Her passion for delivering exceptional customer experiences, coupled with her proven leadership abilities, make her a valuable asset to the organization and the industry as a whole.
