Lena Rothfritz
Director of Patient Financial Services
Professional Overview
Lena Rothfritz is an experienced healthcare finance professional serving as the Director of Patient Financial Services at Englewood Hospital & Medical Center. With a strong background in revenue cycle management and patient financial operations, she is a subject matter expert in optimizing reimbursement and improving the financial experience for patients.
Experience Summary
Current Role
As the Director of Patient Financial Services, Lena oversees all financial aspects of patient accounts and revenue cycle management. She leads a team of 25 financial specialists responsible for processing patient registrations, verifying insurance eligibility, billing, and collections. Under her leadership, the department has achieved a 97% first-pass resolution rate on claims, reducing denials and enhancing cash flow. Lena also spearheaded the implementation of a new patient financial assistance program, increasing patient satisfaction and improving access to care for the community.
Career Progression
Prior to her current role, Lena served as the Revenue Cycle Manager at a regional healthcare system, where she implemented innovative technologies to streamline the revenue cycle. She also held various patient financial services roles at a large academic medical center, gaining extensive experience in billing, coding, and patient account resolution. Throughout her career, Lena has consistently demonstrated a talent for identifying operational inefficiencies and implementing data-driven solutions to enhance financial performance.
Academic Background
Lena holds a Bachelor of Science in Accounting from Rutgers University and is a Certified Healthcare Financial Professional (CHFP) through the Healthcare Financial Management Association (HFMA). She is currently pursuing a Master of Business Administration (MBA) with a concentration in Healthcare Management at Fairleigh Dickinson University.
Areas of Expertise
- Revenue cycle management
- Patient financial operations
- Billing and collections optimization
- Financial data analysis and reporting
- Healthcare regulatory compliance
- Team leadership and process improvement
Professional Impact
Lena's commitment to excellence and patient-centric approach has made her a respected leader in the healthcare finance industry. She has been a featured speaker at regional HFMA conferences, sharing best practices in revenue cycle management and patient financial assistance. Lena's innovative strategies have contributed to significant improvements in key performance indicators, including a 12% increase in clean claims submission and a 15% reduction in days in accounts receivable.
Conclusion
With over 15 years of experience in the healthcare finance sector, Lena Rothfritz is a dynamic and results-oriented professional. In her current role as the Director of Patient Financial Services at Englewood Hospital & Medical Center, she continues to drive operational efficiency, enhance the patient financial experience, and contribute to the overall financial success of the organization.
