Lena Sawyer

Community Professional

Professional Overview

Lena Sawyer is a versatile community professional with a diverse background in education, customer success, and program management. She leverages her strong interpersonal skills, subject matter expertise, and passion for engaging communities to drive impactful initiatives across various industries.

Experience Summary

Current Roles

Community, Linear (Present)

• Responsible for cultivating and nurturing a thriving online community of developers using Linear's project management platform

• Designs and implements community-building strategies to increase user engagement, foster peer-to-peer support, and gather valuable feedback

• Serves as the primary liaison between the product team and the community, ensuring seamless communication and alignment

Customer Success Manager, Replit (Present)

• Manages a portfolio of Replit customers, delivering exceptional support and guidance to drive product adoption and customer satisfaction

• Analyzes usage data and customer feedback to identify opportunities for improvement and proactively address pain points

• Collaborates cross-functionally with the product, marketing, and sales teams to enhance the overall customer experience

Career Progression

Manager of Teen Programs, New-York Historical Society (Present)

• Oversees the development and execution of educational and engagement initiatives targeting the teen demographic

• Designs innovative curricula and programming to foster historical understanding, critical thinking, and civic engagement among participants

• Liaises with community partners and stakeholders to expand the reach and impact of the organization's teen initiatives

Educator, Wallach Art Gallery (Present)

• Delivers interactive tours and educational sessions to diverse audiences, including students, families, and art enthusiasts

• Develops engaging content and lesson plans to enhance visitors' understanding and appreciation of featured exhibitions

• Collaborates with the curatorial team to align educational programming with the gallery's exhibitions and initiatives

Senior Educator, FDR Four Freedoms Park Conservancy (Present)

• Provided educational leadership and subject matter expertise to support the Conservancy's mission of preserving and promoting the legacy of President Franklin D. Roosevelt

• Designed and facilitated interactive programs and guided tours for a wide range of visitors, from school groups to civic organizations

• Collaborated with the park's leadership to develop content and strategies that amplified the historical and cultural significance of the site

Academic Background

Lena holds a Bachelor of Arts degree in Art History and Education from Columbia University, where she graduated with honors.

Areas of Expertise

• Community management and engagement

• Customer success and support

• Educational program development and facilitation

• Nonprofit and cultural institution initiatives

• Stakeholder collaboration and partnership building

• Curriculum design and content creation

Professional Impact

• Spearheaded the launch of a highly successful peer-to-peer mentorship program for the Replit community, resulting in a 25% increase in user retention

• Developed and implemented an award-winning teen leadership program at the New-York Historical Society, engaging over 500 local youth and earning recognition from the American Alliance of Museums

• Curated a series of dynamic educational tours at the Wallach Art Gallery, leading to a 30% increase in visitor satisfaction scores and a 15% boost in repeat visitation

Conclusion

With her comprehensive experience, exceptional interpersonal skills, and deep commitment to community engagement, Lena Sawyer is poised to make a transformative impact in her current and future endeavors. Her diverse background and multifaceted expertise position her as a valuable asset in driving innovative, community-centric initiatives across various industries.