Professional Summary
Professional Overview
Leo Oteyza is an experienced healthcare finance professional serving as the Director of Patient Financial Services at Ann & Robert H. Lurie Children's Hospital of Chicago. With a strong background in financial clearance, revenue cycle management, and healthcare consulting, he is a strategic leader focused on optimizing patient financial operations and improving the patient financial experience.
Experience Summary
Current Role
As the Director of Patient Financial Services at Lurie Children's Hospital, Leo oversees a team responsible for all aspects of patient financial services, including insurance verification, prior authorization, billing, and collections. He is credited with streamlining processes, enhancing technology utilization, and driving improvements that have yielded a 15% reduction in days in accounts receivable and a 12% increase in first-pass resolution rates.
Career Progression
Prior to his current role, Leo held several leadership positions within the healthcare industry. As the System Manager of Financial Clearance at Northwestern Medicine, he led a centralized team that achieved a 20% improvement in pre-service cash collections. During his time as a Healthcare Consultant at Huron Consulting Group, he advised academic medical centers and hospital systems on revenue cycle optimization strategies, resulting in over $25 million in annualized revenue enhancements for his clients.
Academic Background
Leo holds a Bachelor of Science in Finance from the University of Illinois at Urbana-Champaign, where he graduated cum laude. He is a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Healthcare technology implementation and optimization
- Process improvement and workflow redesign
- Team leadership and staff development
Professional Impact
Under Leo's leadership, the Patient Financial Services team at Lurie Children's Hospital has consistently exceeded key performance indicators, including a 98% clean claim submission rate and a 90% patient satisfaction score for billing and collection experiences. He has also been recognized by HFMA for his contributions to the organization's educational programming and thought leadership.
Conclusion
With a demonstrated track record of success in enhancing healthcare financial operations and the patient financial experience, Leo Oteyza is a strategic and results-driven leader poised to drive continued excellence in his role at Lurie Children's Hospital.
