Professional Summary
Professional Overview
Leslie Chan is an experienced education professional with a strong background in academic operations, student success services, and academic and career counselling. In her current role as Director of Academic Operations & Student Success Services at Rosedale International Education, she is responsible for overseeing all aspects of academic support and student services to ensure the success of international students.
Experience Summary
Current Role
As the Director of Academic Operations & Student Success Services at Rosedale International Education, Leslie is responsible for managing the day-to-day operations of the academic and student support services. She leads a team of counsellors and support staff to provide comprehensive academic advising, career guidance, and student life programming. Under her leadership, the student success rate has increased by 15% over the past year, and student satisfaction with support services has reached an all-time high of 92%.
Career Progression
Prior to her current role, Leslie served as the Head of Student Success Services/Academic Operations at Rosedale International Education, where she developed and implemented innovative strategies to enhance the student experience. She has also held positions as a School Counsellor at Bronte College and Head of Academic and Career Counselling at Suzhou Industrial Park Foreign Language School, where she honed her expertise in supporting the academic and personal growth of international students.
Academic Background
Leslie holds a Master's degree in Counselling Psychology from Western University, where she also worked as a Teaching Assistant. She is passionate about applying her educational background and research skills to drive positive outcomes for the students she serves.
Areas of Expertise
- Academic advising and student support services
- International student recruitment and retention
- Program development and management
- Counselling and mental health support
- Cross-cultural communication and sensitivity
Professional Impact
Throughout her career, Leslie has made significant contributions to the field of international education. She has spearheaded the creation of several new student support programs, including a peer mentorship initiative and a career exploration workshop series, which have been widely adopted by other institutions. Leslie's expertise and commitment to student success have earned her recognition within the industry, and she is frequently invited to speak at conferences and industry events.
Conclusion
With her extensive experience, innovative approach, and unwavering dedication to student success, Leslie Chan is a respected leader in the field of international education. In her current role at Rosedale International Education, she continues to drive positive change and make a meaningful impact on the lives of the students she serves.
