Professional Summary
Professional Overview
Leslie Haddy is an experienced healthcare finance leader serving as the System Director of Patient Financial Services at North Country Healthcare. With a steadfast commitment to revenue cycle optimization and patient-centric financial practices, Haddy leverages over 25 years of industry expertise to drive operational excellence and financial performance across the organization.
Experience Summary
Current Role
As System Director of Patient Financial Services, Haddy oversees all revenue cycle functions, including patient access, billing, collections, and financial counseling. In this role, she has implemented innovative strategies to enhance price transparency, streamline the patient financial experience, and optimize reimbursement rates, resulting in a 12% increase in net patient revenue over the past 24 months.
Career Progression
Haddy's extensive healthcare finance career includes progressive leadership roles at regional hospitals and community health organizations. Prior to joining North Country Healthcare, she served as the Director of Revenue Cycle at Androscoggin Valley Hospital, where she led a team of 45 employees and spearheaded the implementation of a new electronic health record system, driving a 15% reduction in days in accounts receivable.
Earlier in her career, Haddy held positions as a Patient Accounts Manager, Billing Consultant, and Billing Supervisor, demonstrating a deep understanding of revenue cycle operations and the ability to drive process improvements that positively impact an organization's financial performance.
Academic Background
Haddy holds a Bachelor of Science in Business Administration from the University of New Hampshire, where she graduated cum laude.
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Billing and collections
- Financial counseling
- Process improvement
- Team leadership and development
- Regulatory compliance
Professional Impact
Throughout her career, Haddy has been recognized for her ability to optimize revenue cycle operations and enhance the patient financial experience. At North Country Healthcare, she has spearheaded the implementation of a comprehensive price transparency initiative, resulting in a 20% increase in patient collections and a 30% reduction in patient complaints related to billing.
Conclusion
With a proven track record of driving operational and financial success in the healthcare industry, Leslie Haddy is a strategic and results-oriented leader who is well-positioned to continue positively impacting the organizations she serves. Her deep expertise, collaborative approach, and commitment to patient-centric financial practices make her a valuable asset to North Country Healthcare and the broader healthcare community.
