Leticia Castellanos
Vice President of Member Experience and Digital Transformation
Professional Overview
Leticia Castellanos is an experienced executive with a proven track record of driving digital transformation and enhancing customer experience in the healthcare and retail industries. As the Vice President of Member Experience and Digital Transformation at UnitedHealthcare, she is responsible for leading initiatives that optimize member satisfaction, improve operational efficiency, and accelerate the organization's digital capabilities.
Experience Summary
Current Role
As the Vice President of Member Experience and Digital Transformation at UnitedHealthcare, Leticia is responsible for overseeing the development and implementation of digital solutions that enhance the overall member experience. She leads a team of cross-functional experts to identify and address pain points, streamline processes, and leverage emerging technologies to drive operational excellence. Under her leadership, UnitedHealthcare has implemented innovative digital tools and platforms that have significantly improved member engagement and satisfaction.
Career Progression
Prior to her current role, Leticia held several senior leadership positions in the healthcare and retail sectors. Most recently, she served as the Head of Healthcare Technology and Digital Transformation at Walmart, where she was instrumental in developing and implementing the company's digital strategy for its healthcare business. Before that, she served as the Senior Director of Product and Patient Experience at Walmart, where she spearheaded initiatives to enhance the customer experience and drive digital innovation.
Leticia's career also includes roles as the Vice President and General Manager of Retail Energy at Stream (Stream Energy), the Co-Founder of Molli Sauces, and various product management positions at Concentra and TXU. Throughout her career, she has demonstrated a strong ability to identify and capitalize on emerging market trends, drive organizational change, and deliver measurable business results.
Academic Background
Leticia holds a Bachelor's degree in Business Administration from the University of Texas at Austin, where she graduated with honors. She has also completed executive education programs at prestigious institutions, further enhancing her strategic leadership and digital transformation expertise.
Areas of Expertise
- Digital transformation and innovation
- Customer experience optimization
- Healthcare technology and operations
- Product management and development
- Retail and energy sector strategy
- Cross-functional team leadership
- Organizational change management
Professional Impact
Leticia's contributions have had a significant impact on the organizations she has worked with. At Walmart, she led the development and implementation of digital solutions that improved patient engagement, streamlined administrative processes, and enhanced the overall healthcare experience. Her work has been recognized within the industry, and she has been invited to speak at various conferences and events.
Conclusion
With her extensive experience in driving digital transformation and enhancing customer experiences, Leticia Castellanos is a valuable asset to UnitedHealthcare. Her strategic vision, innovative mindset, and proven leadership skills position her as a key driver of the company's continued success in a rapidly evolving healthcare landscape.
