Leticia Longoria

Professional Summary

Professional Overview
Leticia Longoria is an experienced healthcare financial executive with a proven track record of driving operational excellence and optimizing revenue cycle management. As the Director of Patient Financial Services at Hemphill County Hospital, she leverages her deep industry expertise to oversee all aspects of the organization's financial operations and patient billing processes.

Experience Summary

Current Role
Leticia has served as the Director of Patient Financial Services at Hemphill County Hospital since 2019. In this role, she is responsible for managing the hospital's revenue cycle, including patient registration, insurance verification, billing, and collections. Under her leadership, the patient financial services team has achieved significant improvements in key performance metrics, such as reducing days in accounts receivable and increasing first-pass clean claim rates.

Leticia's outstanding communication and problem-solving skills have enabled her to collaborate effectively with cross-functional teams, including clinical and administrative staff, to streamline workflows and enhance the overall patient financial experience. Through her strategic initiatives, she has helped the organization optimize revenue capture and minimize regulatory compliance risks.

Career Progression
Prior to joining Hemphill County Hospital, Leticia held various leadership positions in the healthcare financial services industry. She served as the Revenue Cycle Manager at Dumas Regional Medical Center, where she played a pivotal role in implementing new technologies and process improvements that resulted in a 20% reduction in denials and a 12% increase in net collections.

Earlier in her career, Leticia was a Financial Analyst at Amarillo Medical Center, where she honed her data analysis and reporting skills, contributing to the organization's ability to make informed financial decisions.

Academic Background
Leticia holds a Bachelor of Science in Accounting from West Texas A&M University. She is a Certified Healthcare Financial Professional (CHFP) and maintains memberships with the Healthcare Financial Management Association (HFMA) and the American College of Healthcare Executives (ACHE).

Areas of Expertise

• Revenue cycle management

• Patient financial services operations

• Healthcare financial analysis and reporting

• Process improvement and workflow optimization

• Regulatory compliance and risk management

• Cross-functional collaboration and team leadership

Professional Impact
During her tenure at Hemphill County Hospital, Leticia has spearheaded several initiatives that have had a significant impact on the organization's financial performance. She led the implementation of a new patient billing system that resulted in a 15% reduction in the hospital's days in accounts receivable. Additionally, she has overseen the development of a comprehensive financial education program for patients, which has contributed to a 12% increase in patient satisfaction scores related to billing and collections.

Leticia's expertise and leadership have also been recognized by her peers in the healthcare industry. She has been invited to speak at several HFMA conferences, sharing her insights on emerging trends and best practices in revenue cycle management.

Conclusion
With her exceptional financial acumen, strategic vision, and strong leadership abilities, Leticia Longoria is poised to continue driving positive change in the healthcare industry. She is committed to leveraging her deep understanding of patient financial services to help organizations optimize their revenue cycle and deliver a seamless financial experience for patients.