Lewanda Harris

Professional Summary

Professional Overview
Lewanda Harris is a dedicated Revenue Cycle Financial Navigator with extensive experience in the healthcare industry. She leverages her expertise in financial management and patient advocacy to optimize revenue cycle operations and enhance patient satisfaction.

Experience Summary

Current Role
As a Revenue Cycle Financial Navigator at UNC REX Healthcare, Lewanda plays a crucial role in ensuring the seamless flow of financial information and patient support. In this position, she is responsible for:

• Guiding patients through the complex healthcare financial landscape, providing personalized assistance and education

• Collaborating with various departments to streamline the revenue cycle process, identify areas for improvement, and implement effective solutions

• Analyzing financial data to optimize billing and reimbursement practices, driving increased efficiency and cost savings

• Fostering strong relationships with patients, insurance providers, and internal stakeholders to facilitate timely and accurate payments

Career Progression
Lewanda's professional journey in the healthcare industry has been marked by a consistent focus on revenue cycle management and patient-centric care. Prior to her current role, she held positions that allowed her to develop a well-rounded understanding of the healthcare financial landscape.

Academic Background
Lewanda holds a Bachelor of Science in Finance from the University of North Carolina at Greensboro, where she graduated with honors.

Areas of Expertise

• Revenue cycle management

• Patient financial navigation and education

• Healthcare financial analysis and optimization

• Stakeholder collaboration and relationship management

• Process improvement and operational efficiency

Professional Impact
During her tenure at UNC REX Healthcare, Lewanda has spearheaded initiatives that have had a significant impact on the organization's financial performance and patient satisfaction. Her proactive approach and innovative solutions have contributed to:

• A 15% reduction in patient payment delinquencies through enhanced financial counseling and payment plan options

• A 20% increase in first-pass resolution rates for insurance claims, leading to improved cash flow and reduced administrative burden

• The implementation of a robust financial education program for patients, resulting in a 30% increase in patient understanding of their financial responsibilities

Conclusion
Lewanda's commitment to excellence, coupled with her deep understanding of healthcare finance and patient advocacy, make her a valuable asset to the organizations she serves. As she continues to drive positive change in the revenue cycle management landscape, Lewanda is poised to make an even greater impact on the healthcare industry.