Professional Summary
Professional Overview
Lewis Clayton is an experienced product engagement leader with a strong track record of driving innovation and successful product launches in the telecommunications industry. As the Head of Product Engagement at Virgin Media O2, he is responsible for leading the strategy and execution of engaging customers with the company's product portfolio.
Experience Summary
Current Role
Lewis has been the Head of Product Engagement at Virgin Media O2 since January 2023. In this role, he oversees the development and implementation of comprehensive product engagement programs, ensuring seamless customer experiences and driving brand loyalty. He also serves as a Pro member at the Product Marketing Alliance, where he contributes his expertise to industry discussions and best practices.
Career Progression
Prior to his current position, Lewis held various leadership roles at Virgin Media, including Head of GTM from 2019 to 2023 and Head of Product from 2016 to 2019. In these roles, he was instrumental in the successful launch and market adoption of several innovative broadband and value-added services. Earlier in his career, Lewis worked at BT, where he led innovation consulting projects for the London 2012 Olympic and Paralympic Games.
Academic Background
Lewis holds a Bachelor's degree in Computer Science from the University of Manchester.
Areas of Expertise
- Product strategy and roadmap development
- Customer engagement and retention
- Innovative product design and launch
- Cross-functional collaboration and team leadership
- Data-driven decision making and performance optimization
Professional Impact
Throughout his career, Lewis has demonstrated a strong ability to drive product success and customer engagement. He has led the development and launch of several high-impact products and services, resulting in improved customer satisfaction and increased market share for the organizations he has worked with. Lewis's industry contributions and thought leadership have also been recognized by his peers, as evidenced by his Pro membership at the Product Marketing Alliance.
Conclusion
With his extensive experience in the telecommunications industry, proven track record of product engagement, and a passion for innovation, Lewis Clayton is poised to continue making significant contributions to Virgin Media O2's success and the broader industry. His commitment to delivering exceptional customer experiences and driving business growth makes him a valuable asset to any organization.
