Libby Crofts-Coles
Account Manager | Cardiff, Wales, United Kingdom
Professional Overview
Libby Crofts-Coles is a results-driven Account Manager with a proven track record of delivering exceptional client service and driving business growth. With expertise in the education and recruitment sectors, she excels at building strong relationships, identifying client needs, and implementing strategic solutions to support their success.
Experience Summary
Current Role
As an Account Manager at Zen Educate, Libby is responsible for managing a portfolio of client accounts and ensuring their complete satisfaction. She works closely with clients to understand their challenges, develop tailored strategies, and oversee the successful execution of projects. Libby's ability to provide personalized support and deliver measurable results has contributed to her clients' growth and retention.
Career Progression
Prior to her current role, Libby gained valuable experience as a Talent Specialist at Admiral Group Plc, where she played a key role in the company's recruitment and talent management initiatives. She also served as a Recruitment Consultant at Yolk Recruitment Ltd, where she demonstrated strong consultative skills and a deep understanding of the local job market.
Academic Background
Libby holds a Bachelor's degree in Business Administration from Cardiff University, where she graduated with distinction. Her academic achievements and specialized coursework have equipped her with a strong foundation in business management, data analysis, and strategic decision-making.
Areas of Expertise
- Account management and client relationship building
- Recruitment and talent acquisition
- Education sector knowledge and industry trends
- Strategic planning and project management
- Effective communication and problem-solving
Professional Impact
Throughout her career, Libby has made significant contributions to her clients' success. As an Account Manager at Zen Educate, she has consistently exceeded client retention and satisfaction targets, leading to a notable increase in repeat business and referrals. Libby's ability to understand client needs, develop innovative solutions, and deliver measurable results has earned her a reputation as a trusted partner among her clients.
Conclusion
With her extensive experience, strong industry knowledge, and proven track record of success, Libby Crofts-Coles is well-positioned to continue making a meaningful impact in the education and recruitment sectors. Her commitment to client service, strategic thinking, and collaborative approach make her a valuable asset to any organization seeking to optimize their client relationships and drive sustainable growth.
