Lilliam Torres
Patient Financial Services Professional
Professional Overview
Lilliam Torres is a seasoned patient financial services professional with a strong track record of managing complex financial operations in the healthcare industry. As a Patient Financial Services specialist at Nemours, she leverages her expertise to optimize revenue cycle management, enhance patient satisfaction, and drive operational efficiency.
Experience Summary
Current Role
As a Patient Financial Services professional at Nemours, Lilliam is responsible for overseeing patient accounts, processing insurance claims, and managing patient billing and collections. She plays a pivotal role in ensuring the timely and accurate processing of financial transactions, while maintaining a focus on delivering exceptional customer service to patients and their families.
Career Progression
Prior to her current role, Lilliam gained valuable experience in the healthcare field, having held positions in patient registration and insurance verification at local medical facilities. Her demonstrated ability to navigate the complexities of the healthcare financial landscape has contributed to her steady career growth and earned her a reputation as a trusted and reliable team member.
Academic Background
Lilliam holds an Associate's degree in Business Administration from Valencia College, where she honed her skills in financial management and customer service.
Areas of Expertise
- Patient account management
- Insurance claims processing and resolution
- Patient billing and collections
- Revenue cycle optimization
- Customer service and patient satisfaction
Professional Impact
Throughout her career, Lilliam has played a crucial role in streamlining financial operations and enhancing patient experience. At Nemours, she has implemented process improvements that have led to a 15% reduction in outstanding patient balances and a 20% increase in first-pass claims resolution rate. Her strong attention to detail, problem-solving abilities, and collaborative approach have made her a valuable asset to the organization.
Conclusion
Lilliam Torres is a dedicated healthcare financial services professional with a proven ability to drive operational excellence and ensure patient satisfaction. Her extensive experience, coupled with her commitment to continuous improvement, positions her as a valuable contributor to the Nemours team and a respected leader in the patient financial services domain.
