Professional Summary

Professional Overview

Linda Bartman is a seasoned executive with over 25 years of experience in driving customer-centric strategies and leading high-performing teams. As the Chief Customer Officer at Cooper's Hawk Winery and Restaurants, she is responsible for overseeing the company's customer experience, loyalty, and engagement initiatives. Additionally, she is the Founder of ThornberryFive, a boutique consulting firm that specializes in helping organizations transform their customer-facing operations.

Experience Summary

Current Role

As the Chief Customer Officer at Cooper's Hawk Winery and Restaurants, Linda is responsible for aligning the company's customer experience strategy with its overall business objectives. She oversees the development and implementation of customer-centric programs, including loyalty initiatives, digital engagement platforms, and personalized marketing campaigns. Under her leadership, the company has seen a significant increase in customer retention and satisfaction, contributing to its overall growth and success.

Career Progression

Prior to her current role, Linda held several senior leadership positions in the technology and service industries. She served as the Chief Growth Officer at SyBridge Technologies, where she was instrumental in driving the company's expansion into new market segments and securing strategic partnerships. As the President and Chief Operating Officer at Uptake, she led the company's operational transformation and spearheaded the development of its predictive analytics platform.

Linda's career trajectory also includes roles as the Chief Marketing Officer at Rewards Network, Trunk Club, and Cars.com, where she successfully executed brand positioning strategies, enhanced customer engagement, and drove revenue growth. She has also held marketing and communications leadership positions at BP, GE Rail, and AAR Corp, demonstrating her ability to adapt and thrive in diverse industries.

Academic Background

Linda holds a Bachelor of Science degree in Marketing from the University of Illinois at Urbana-Champaign, where she graduated with honors.

Areas of Expertise

• Customer experience strategy and optimization

• Customer loyalty and engagement program design

• Digital transformation and omnichannel marketing

• Data-driven decision making and predictive analytics

• Cross-functional team leadership and management

• Strategic partnership development and growth initiatives

Professional Impact

Throughout her career, Linda has consistently demonstrated her ability to drive measurable results and impact. At Trunk Club, she spearheaded the development of a personalized styling platform that increased customer retention by 20% and drove a 15% lift in average order value. During her tenure as the Chief Marketing Officer at Cars.com, she led the company's rebranding efforts, which resulted in a 25% increase in brand awareness and a 30% boost in website traffic.

Conclusion

With her extensive experience, strategic mindset, and customer-centric approach, Linda Bartman is poised to continue making a significant impact in her role as the Chief Customer Officer at Cooper's Hawk Winery and Restaurants. Her proven track record of driving growth, enhancing customer engagement, and leading organizational transformation positions her as a valuable asset in the industry.