Linda Brainard serves as Vice President of Client Services at Bell Techlogix, a prominent provider of IT managed services and solutions headquartered in Indianapolis, Indiana, with a focus on global government, mid-market enterprises, and educational institutions. She joined Bell Techlogix in June 2024, bringing significant leadership experience from senior roles in aerospace and power industries, notably with Kaman Aerospace and Alstom Power.
Professional Role and Responsibilities
In her current capacity at Bell Techlogix, Brainard is responsible for client management and leads the Bell Techlogix Project Management Office. Her role centers on ensuring the delivery of IT managed services, tailored to meet the dynamic needs of the company's diverse client base, which includes sectors such as aerospace & defense, government, healthcare, education, and manufacturing. The services offered by Bell Techlogix under her leadership cover:
- Digital Workplace Services
- Cloud & Infrastructure Management
- Cybersecurity
- ServiceNow Solutions
- Transformation Projects
- Application Services
Bell Techlogix emphasizes a "high-touch" executive approach enabling close coordination between delivery teams and clients, aimed at exceptional service experiences and exceeding expectations. As Vice President Client Services, Brainard likely interfaces with executive stakeholders to uphold service quality and drive client success.
Educational Background and Certifications
- MBA, Duke University – The Fuqua School of Business
- Certified as PfMP (Portfolio Management Professional)
- Certified PMP (Project Management Professional)
- ITIL certified
These credentials underscore her expertise in project and portfolio management methodologies and IT service management frameworks, aligning with Bell Techlogix’s emphasis on structured service delivery and client engagement.
Location and Network
Brainard is based in the Greater Hartford area but holds a leadership role centered in Indianapolis, reflective of Bell Techlogix’s headquarters. She maintains a LinkedIn network of approximately 365 connections, suggesting a well-established professional network, potentially useful for strategic client and industry engagement.
Company Context – Bell Techlogix
Bell Techlogix is recognized for its service integration and partnerships with industry leaders such as ServiceNow (Premier Partner), Cisco (Premier Partner), Dell/EMC (Platinum Partner), Microsoft (Gold Certified Partner), and NICE Business Partner. The company emphasizes:
- Driving IT efficiencies and cost savings
- High first-level service resolution and a high customer satisfaction score (CSAT)
- Transformational services tailored to large and mid-market enterprises as well as public sector clients
Recent company achievements include being awarded the 2025 Great Place To Work Certification™, illustrating a commitment to employee engagement and culture, a potential factor in client trust and service reliability.
Recent Notable Information
- Brainard’s hiring as VP Client Services was highlighted in a July 2024 industry announcement by CRN, reflecting her positioning as a strategic hire to fortify Bell Techlogix’s client service capability.
- Within Bell Techlogix’s leadership team, she works alongside other executives including Donald Roessler (Chief Financial Officer) and Christopher Avery (Chief Technology Officer), indicating an established senior leadership infrastructure focused on operational excellence and innovation.
This profile highlights Linda Brainard’s capacity to lead client service initiatives at Bell Techlogix within a highly competitive IT managed services sector, supported by her advanced project and portfolio management credentials, prestigious education, and cross-industry leadership experience. Her role directly impacts client satisfaction and service transformation initiatives aligned with Bell Techlogix’s strategic growth objectives.
