Professional Summary
Professional Overview
Linda Saucier is an experienced Supervisor of Patient Financial Services at Concord Hospital in Manchester, New Hampshire. With over 30 years of industry expertise, she specializes in healthcare financial management, patient billing and collections, and leading high-performing teams.
Experience Summary
Current Role
As Supervisor of Patient Financial Services at Concord Hospital since 1987, Linda oversees all financial operations for the patient billing and collections departments. She manages a team of 25 staff, ensuring accurate and timely processing of patient accounts, coordinating with insurance providers, and implementing process improvements to enhance the patient financial experience. Under Linda's leadership, the department has consistently achieved industry-leading performance metrics, including a 98% first-pass resolution rate and a 95% patient satisfaction score.
Career Progression
Prior to her current role, Linda held various patient financial services positions at Concord Hospital, starting as a Patient Account Representative in 1982 and quickly advancing to Supervisor in 1987. Her depth of experience and proven track record in optimizing financial workflows have made her an invaluable asset to the organization.
Academic Background
Linda holds a Bachelor of Science degree in Business Administration from the University of New Hampshire, where she graduated with Honors. She has also completed several specialized training programs in healthcare finance, revenue cycle management, and team leadership.
Areas of Expertise
- Healthcare financial management
- Patient billing and collections
- Revenue cycle optimization
- Team leadership and performance management
- Process improvement and workflow optimization
Professional Impact
Under Linda's leadership, the Patient Financial Services department at Concord Hospital has consistently exceeded organizational goals, leading to numerous departmental and institutional recognitions. She has played a key role in implementing innovative patient-centric initiatives, such as online billing portals and automated payment plans, which have contributed to improved patient satisfaction and reduced financial barriers to care.
Conclusion
With her extensive experience, strong leadership skills, and deep industry expertise, Linda Saucier is a respected and valued member of the Concord Hospital team. She is committed to driving excellence in patient financial services and improving the overall healthcare experience for the communities she serves.
