Professional Summary
Professional Overview
Lindsey Merlo is an accomplished Sales Operations Manager with extensive experience in the technology industry. She brings a proven track record of driving operational excellence, improving sales processes, and delivering tangible business impact.
Experience Summary
Current Role
As the Sales Operations Manager at CDW, Lindsey is responsible for overseeing the company's sales operations strategy and execution. In this role, she manages a team of sales support professionals, optimizes sales workflows, and implements data-driven insights to enhance the overall sales performance. Lindsey's leadership has been instrumental in streamlining sales operations, improving customer satisfaction, and contributing to CDW's continued growth and market expansion.
Career Progression
Lindsey's career trajectory at CDW has been marked by steady advancement and increasing responsibilities. Prior to her current role, she served as the Sales Support Manager, where she led a team of customer relations professionals and implemented process improvements that resulted in a 12% increase in customer retention. Before that, she held the positions of Customer Relations Supervisor and Customer Relations Team Lead, demonstrating her ability to effectively manage teams and drive operational enhancements.
Lindsey's early career experience includes roles as a Senior Customer Service Representative at Novo Surgical, Inc. and a National Account Manager Assistant at ALE Solutions, where she honed her customer service skills and developed a deep understanding of the technology industry.
Academic Background
Lindsey holds a Bachelor of Science degree in Business Management from the University of Illinois at Chicago, where she graduated with honors.
Areas of Expertise
- Sales operations management
- Process optimization and workflow improvement
- Customer relations and stakeholder management
- Data analysis and performance reporting
- Team leadership and employee development
Professional Impact
During her tenure at CDW, Lindsey has played a pivotal role in streamlining sales operations, resulting in a 15% increase in overall sales productivity and a 20% reduction in customer response times. She has also spearheaded the implementation of a sales analytics platform, enabling data-driven decision-making and strategic planning.
Lindsey's commitment to continuous improvement and her ability to foster cross-functional collaboration have made her a valuable asset to the CDW team. Her unwavering dedication to delivering exceptional customer service and driving operational excellence has positioned her as a respected leader within the organization.
Conclusion
With her extensive experience, proven leadership abilities, and industry expertise, Lindsey Merlo is poised to continue making significant contributions to CDW's success. Her strategic mindset, operational expertise, and commitment to driving measurable results make her a valuable addition to any team.
