Professional Overview
Lisa Brown-Conte is a seasoned transformation thought leader and enterprise-level strategist specializing in organizational change management to achieve business objectives and drive digital transformation initiatives. She has extensive experience leading innovation teams and delivering sustainable business transformation engagements, making organizational vision a reality through strategic planning and agile execution.
Current Role at Pegasystems
- Title: Director, Innovation and Digital Transformation
- Tenure: January 2019 – July 2025 (6 years, 7 months)
- Location: Remote (HQ in Waltham, MA)
- Role Profile:
At Pegasystems, Lisa spearheads the exploration and enhancement of customer experience and sustainable digital transformation within the company's client base and prospects. Utilizing creative and design thinking techniques, she leads innovation teams to design and deliver complex business transformation engagements. She acts as a catalyst to convert client transformation visions into actionable realities, focusing heavily on innovative solutions that advance Pegasystems' mission to change software development globally.
Core Expertise and Capabilities
- Strategic Leadership: Expert in enterprise transformation, digital transformation, and strategy development/planning.
- Change Management: Proficient in enterprise change management (ECM) frameworks, driving visibility, alignment, and prioritization of strategic initiatives aligned with organizational culture and goals.
- Program & Project Management: Holds PMP and Scrum Agile certifications, alongside Lean Six Sigma and Change Management credentials. Experienced in building and leading Project Management Offices (PMOs) that emphasize agility and continuous improvement.
- Design Thinking & Customer Experience: Employs design thinking to innovate and improve internal and external communications, customer relations, and customer experience design.
- Operational Excellence: Skilled in workflow and decision support systems, vendor management, business continuity/disaster recovery, efficiency improvement, and cost reduction initiatives.
- People Leadership: Recognized for exceptional coaching, mentoring, and ability to boost employee and customer satisfaction through engagement programs.
Past Relevant Experience
- Executive Vice President, Enterprise Change Management, The Money Source Inc. (2017–2018):
Developed and led enterprise-wide strategic planning and change processes, delivering 60% of the company’s large-scale programs in the first five months of 2018 via ECM and PMO frameworks. Achieved cost reductions, efficiency gains, and competitive advantages.
- Senior Vice President, Strategic Planning & Enterprise Change Management, Plaza Home Mortgage, Inc. (2011–2017):
Spearheaded the development of company value propositions and strategic plans that scaled the business threefold in three years. Established a centralized PMO and grew the Correspondent business channel from 0% to 50% in four years. Advanced regulatory compliance, continuous improvement, employee growth (31%), and customer satisfaction programs.
- Director, Delivery Services, Experian Consumer Direct (2008–2010):
Established a Delivery Services vertical to prioritize and deliver technological solutions to major financial clients, spearheading integration of products/processes for VIP customers (Discover, American Express, USAA).
- Director, Program Management Office, American Home Mortgage Servicing (2003–2008):
Founded and led the PMO, driving efficiencies including a 43% reduction in servicing cost per loan over two years through Lean Six Sigma implementation.
Professional Credentials and Certifications
- Project Management Professional (PMP) – Project Management Institute
- Certified ScrumMaster – Scrum Alliance
- Lean Six Sigma Certificates (including Six Sigma and Change Management)
- Design Thinking and Innovation Leadership certificates
- Graduate-level studies in Business & Information System Management (Harvard University) and Educational Leadership (San Francisco State University)
- Bachelor of Arts in Liberal Arts/French/Art History – Mount Holyoke College
Thought Leadership and Industry Engagement
Lisa maintains an active presence in thought leadership on transformation, emphasizing agility, early value delivery, collaboration, and communication as fundamental to successful change management. Her influence extends through publicly visible activities on LinkedIn where she shares insights on emotional intelligence, agile practices, and leadership philosophy.
Professional Reputation and Impact
Endorsed by multiple colleagues and clients for her strategic intellect, authentic leadership, and ability to cultivate trust and innovation environments. Her leadership style is described as kind, inspirational, and intellectually rigorous, repeatedly sought after by major federal agencies and healthcare companies for digital transformation initiatives.
Geographic Location
- Orange County, California, United States (Remote work from Pegasystems HQ in Waltham, MA)
Summary: Lisa Brown-Conte is a highly accomplished organizational strategist and transformation leader at Pegasystems with a deep background in enterprise change management, innovative digital transformation, and program management. Her proven ability to lead large-scale, cross-functional initiatives with an emphasis on agile methodologies and customer-centric innovation is highly relevant for organizations seeking to modernize operations and accelerate digital adoption. Her extensive previous leadership roles in financial services and mortgage industries further fortify her expertise in regulated, complex environments.
