Lisa Clark
VP Customer Experience
Professional Overview
Lisa Clark is an accomplished business leader with over 30 years of experience in the furniture and commercial design industry. As the VP of Customer Experience at Coalesse / Steelcase, she is responsible for driving customer-centric strategies, enhancing brand reputation, and delivering exceptional experiences across all touchpoints.
Experience Summary
Current Role
In her current role as VP of Customer Experience at Coalesse / Steelcase, Lisa is responsible for overseeing all aspects of the customer journey, from initial engagement to post-purchase support. She leads a talented team in developing innovative solutions that align with the evolving needs of Coalesse's diverse client base. Under her guidance, the company has consistently maintained high customer satisfaction ratings and earned numerous industry accolades for its outstanding service delivery.
Career Progression
Lisa's career trajectory with Coalesse / Steelcase has been marked by her ability to drive growth and transformation. She initially joined the organization in 1992 as the VP of Marketing and Customer Experience, where she played a pivotal role in shaping the company's brand identity and strengthening its market position. Over the course of 15 years, she steadily advanced through the ranks, culminating in her current role as the VP of Customer Experience, a position she has held since 2007.
Academic Background
Lisa holds a Bachelor of Science degree in Marketing from the University of North Carolina, where she graduated with honors.
Areas of Expertise
- Customer experience strategy and implementation
- Brand management and digital marketing
- Omnichannel service delivery and continuous improvement
- Driving customer-centric organizational culture
- Leveraging data analytics to inform decision-making
Professional Impact
Throughout her career, Lisa has been recognized for her ability to drive tangible business results and elevate the customer experience. Under her leadership, Coalesse has consistently received industry accolades, including the prestigious CXPA Recognized Customer Experience Professional certification and the IIDA Best of Competition award for its innovative showroom designs.
Conclusion
With her deep industry expertise, strategic vision, and unwavering commitment to customer success, Lisa Clark continues to shape the future of the commercial design industry. Her proven track record of driving growth, fostering innovation, and delivering exceptional customer experiences positions her as a valued leader within Coalesse / Steelcase and the broader professional community.
