Professional Summary
Professional Overview
Lisa Fender is an experienced Patient Financial Services professional with a proven track record of providing exceptional financial management and patient support services. With a strong focus on streamlining operations, optimizing revenue cycles, and enhancing patient satisfaction, she has established herself as a valuable asset within the healthcare industry.
Experience Summary
Current Role
Patient Financial Services, Watson Clinic (2012-01-01 to Present)
- Oversee the daily operations of the Patient Financial Services department, managing a team of 15 financial specialists
- Develop and implement strategies to improve revenue cycle management, leading to a 12% increase in cash collections over the past 3 years
- Serve as a subject matter expert, providing guidance and training to staff on regulatory compliance, coding, and billing processes
- Collaborate with cross-functional teams to identify and resolve complex patient financial issues, resulting in a 20% reduction in patient complaints
Career Progression
Prior to her current role, Lisa Fender held various positions within the healthcare finance and patient services industry, where she consistently demonstrated her ability to drive process improvements and enhance financial performance.
Patient Account Representative, Memorial Hospital (2008-2012)
- Managed a diverse portfolio of patient accounts, ensuring timely and accurate billing and collections
- Implemented a new patient communication strategy that led to a 15% increase in patient satisfaction scores
Financial Coordinator, Lakeland Regional Health (2005-2008)
- Assisted patients with insurance verification, pre-authorization, and financial assistance applications
- Contributed to the development of a new financial assistance program that increased patient access to care
Academic Background
Lisa Fender holds a Bachelor of Science in Healthcare Administration from the University of South Florida. She is also a certified Healthcare Financial Management Association (HFMA) member, demonstrating her commitment to professional development and staying up-to-date with industry best practices.
Areas of Expertise
- Healthcare revenue cycle management
- Patient financial services and support
- Insurance verification and authorization
- Financial assistance program administration
- Team leadership and staff training
Professional Impact
Throughout her career, Lisa Fender has played a crucial role in improving financial performance, enhancing patient satisfaction, and fostering a culture of compliance and continuous improvement within the healthcare organizations she has served. Her dedication to excellence, problem-solving skills, and collaborative approach have made her a valuable asset to her team and the patients they serve.
Conclusion
With over 15 years of experience in the healthcare industry, Lisa Fender is a seasoned Patient Financial Services professional who excels at optimizing revenue cycles, ensuring regulatory compliance, and providing exceptional patient-centric services. Her demonstrated leadership, technical expertise, and commitment to driving positive change make her a valuable addition to any healthcare organization.
