Professional Summary
Professional Overview
Lisa Glorioso is an accomplished healthcare finance executive with over 20 years of experience in the industry. As the Director of Patient Financial Services at Ochsner Health System, she is responsible for managing the organization's patient billing, collections, and revenue cycle operations. Glorioso's expertise lies in financial management, regulatory compliance, and strategic initiatives that drive improved patient satisfaction and revenue growth.
Experience Summary
Current Role
Glorioso has served as the Director of Patient Financial Services at Ochsner Health System since 2011. In this role, she oversees a team of 50+ professionals responsible for patient financial services, including billing, collections, and insurance verification. Under her leadership, the department has implemented process improvements that have resulted in a 15% reduction in days in accounts receivable and a 20% increase in first-pass claims resolution.
Career Progression
Prior to joining Ochsner, Glorioso held roles in the financial services industry, including Investments/Compliance at Capital One and Investments at JPMorgan Chase. Her experience in the banking and investment sectors has provided her with a well-rounded understanding of financial operations, regulatory compliance, and client relations.
Academic Background
Glorioso holds a Bachelor of Science in Accounting from Louisiana State University. She is a certified public accountant (CPA) and has completed additional coursework in healthcare finance and revenue cycle management.
Areas of Expertise
- Healthcare financial management
- Patient billing and collections
- Revenue cycle optimization
- Regulatory compliance and audit management
- Process improvement and change management
- Team leadership and talent development
Professional Impact
Glorioso has been instrumental in driving Ochsner Health System's patient financial services initiatives, which have resulted in improved patient satisfaction, reduced bad debt, and increased cash flow. She is actively involved in industry associations, including the Healthcare Financial Management Association (HFMA), where she serves on the regional chapter's board of directors.
Conclusion
With her deep expertise in healthcare finance, strong leadership skills, and commitment to operational excellence, Lisa Glorioso is a valuable asset to Ochsner Health System. She continues to drive innovation and continuous improvement within the patient financial services department, contributing to the organization's overall success and growth.
