Lisa Kaspar is a seasoned operations and human resources professional with over 20 years of experience in the arts and cultural industry. As the Chief Operations Officer at The Cummer Museum of Art & Gardens, she oversees the museum's day-to-day operations, driving organizational efficiency and ensuring the delivery of exceptional visitor experiences. With a strong background in human resources, Lisa is adept at aligning strategic priorities with workforce management, fostering a collaborative and productive work environment.
Experience Summary
Current Role
As the Chief Operations Officer at The Cummer Museum of Art & Gardens, Lisa is responsible for overseeing all operational aspects of the museum. She leads a team of dedicated professionals, ensuring the seamless execution of key functions such as facilities management, security, and visitor services. Under her guidance, the museum has streamlined its processes, improved workflow, and enhanced the overall visitor experience. Lisa's strategic thinking and problem-solving skills have been instrumental in navigating the challenges posed by the COVID-19 pandemic, enabling the museum to adapt and continue serving the community.
In addition to her COO role, Lisa has served as the Human Resources Manager at The Cummer Museum since 2004, where she has played a pivotal role in talent acquisition, employee development, and HR policy implementation. Her keen understanding of the organization's needs and her ability to align HR initiatives with the museum's goals have contributed to the retention of top-performing staff and the cultivation of a positive, inclusive work culture.
Career Progression
Prior to joining The Cummer Museum, Lisa held various roles in the human resources and administrative fields. She worked as a Human Resources Coordinator at The Jacksonville Zoo and Gardens, where she assisted in the implementation of HR policies and procedures. Before that, she held positions as a Senior New Business Coordinator at Assurant Employee Benefits and an Account Assistant at Harden, where she honed her skills in client relations, project coordination, and administrative support.
Academic Background
Lisa holds a Bachelor of Science degree in Business Administration from the University of Florida, with a specialization in Human Resource Management. Her academic achievements and dedication to her field have laid the foundation for her successful career.
Areas of Expertise
- Operations management
- Human resources strategy and implementation
- Talent acquisition and development
- Organizational efficiency and process improvement
- Stakeholder engagement and relationship management
- Budgeting and financial oversight
- Compliance and risk management
Professional Impact
During her tenure at The Cummer Museum, Lisa has played a pivotal role in several key initiatives. She spearheaded the development and implementation of a comprehensive safety and security plan, enhancing the museum's emergency preparedness and visitor safety. Additionally, she has led the implementation of a new performance management system, aligning employee goals with the organization's strategic objectives and fostering a culture of continuous improvement.
Lisa's contributions have not been limited to the museum; she has also been an active member of the Jacksonville community, serving on the board of directors for the local chapter of the Society for Human Resource Management (SHRM). In this capacity, she has shared her expertise and advocated for best practices in human resources, further solidifying her reputation as a respected leader in the field.
Conclusion
With her exceptional operational expertise, strategic human resources acumen, and a deep commitment to the arts and cultural sector, Lisa Kaspar is poised to continue driving the success of The Cummer Museum of Art & Gardens. Her proven track record of optimizing organizational efficiency, nurturing talent, and fostering collaborative environments positions her as a valuable asset to the museum and the broader Jacksonville community.
