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Lisa Miguel

Chief Operating Officer

Lisa Miguel, Chief Operating Officer (COO) at Compass Corp



Overview


Lisa Miguel serves as the Chief Operating Officer (COO) of Compass Corp. She has been in this role since April 2018, bringing over 30 years of experience in the insurance industry. Her extensive background encompasses significant tenures at IAG and Comminsure, where she held executive management positions.

Experience and Expertise


Lisa possesses a robust history of improving operational processes and fostering strong relationships with insurers. Her career includes:
  • 23 years at IAG, a major player in the Australian insurance market.

  • 8 years at Comminsure as an executive manager in General Insurance, where she focused on enhancing customer service and operational efficiencies.


At Compass Corp, Lisa's responsibilities include driving operational excellence and continuous improvement programs. Her work aims to enhance customer experience, streamline service delivery, and align with Compass Corp’s core values:
  • Operational Efficiency: Implementing improvement programs for better end-to-end service.

  • Customer Experience: Enhancing touchpoints and aligning processes with company values.

  • Stakeholder Relationships: Strengthening insurer relationships and advocating for customer rights following motor vehicle accidents.


Professional Achievements


Lisa's influence has been pivotal at Compass Corp. She has:
  • Been instrumental in transforming Compass Corp's value proposition through innovative product offerings designed for insurers, brokers, manufacturers, leasing companies, and smash repairers.

  • Helped position Compass as the provider of choice in recent months, facilitating its growth in various sectors.


Organizational Context


Compass Corp, formerly known as Compass Claims, was established in 2001 and is a leader in vehicle hire services and accident management in Australia. The company offers a range of services, including:
  • Non-Fault Replacement Vehicles: Providing vehicles to customers involved in accidents where they are not at fault.

  • Standard and Commercial Vehicle Hire: Catering to a broad spectrum of vehicle hire needs across major cities and regional centers in Australia.

  • Fleet Replacement Solutions: Offering companies solutions for vehicle fleet management.

  • End-to-End Accident Management: Providing comprehensive accident management services.


The company's mission and vision focus on reducing the inconvenience of motor accidents, driving efficiency, and delivering first-to-market innovation. Compass prides itself on a fast-paced, inclusive work culture that rewards dedication and fosters trustworthiness and respect.

Leadership Team at Compass Corp


Lisa Miguel is part of a robust leadership team at Compass Corp, including:
  • James Frape: Chief Executive Officer

  • Jacquie Evers: Chief Financial Officer

  • Tim Smith: Head of Sales

  • Mona Darwiche: Legal Director

  • Alison Carden: National Technical Manager

  • Jason Peters: Head of IT

  • Kelly Robinson: People & Performance Manager

  • Alex Whyte: Head of Fleet

  • Zara Dickie: Claims Manager

  • Sid Khoury: Recoveries Manager


Contact Information


For more information about Compass Corp or to contact them:
  • Headquarters: 4 – 14 Dickson Avenue, Artarmon NSW 2064, Australia

  • Email: info@compasscorp.com.au

  • Phone: 1300 135 485



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