Professional Summary
Professional Overview
Lisa Ness is an experienced healthcare finance professional with a strong background in patient financial services management. As the Manager of Patient Financial Services at Froedtert Health, she is responsible for overseeing the operations and strategic direction of the department, ensuring efficient revenue cycle management and enhancing the patient financial experience.
Experience Summary
Current Role
In her current role as Manager of Patient Financial Services at Froedtert Health, Lisa is responsible for managing a team of financial counselors and operations analysts. She oversees the daily operations of the department, including financial counseling, billing, and collections processes. Lisa has implemented process improvements and training initiatives that have streamlined the patient financial experience and contributed to the organization's overall revenue cycle optimization.
Career Progression
Prior to her current role, Lisa held several positions within the patient financial services department at Froedtert Health, including Supervisor of Patient Financial Services and Operations Analyst. She has also gained valuable experience in the healthcare industry, having worked as a Financial Counselor and Supervisor of Access Services. Before joining Froedtert Health, Lisa worked as an AP Operations Analyst and AR Specialist at GE Healthcare, as well as a Lead for the PHS (Contractor Team)/Call Center Escalations at John Hancock Life Insurance Company (U.S.A.).
Academic Background
Lisa holds a bachelor's degree in Business Administration from the University of Wisconsin-Madison. Her education has provided her with a strong foundation in financial management, operations, and customer service, which she has successfully applied throughout her career in the healthcare industry.
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Financial counseling and education
- Process improvement and optimization
- Team leadership and management
Professional Impact
During her tenure at Froedtert Health, Lisa has played a key role in enhancing the efficiency and effectiveness of the patient financial services department. She has implemented new training programs for financial counselors, resulting in improved patient satisfaction and increased collections. Additionally, Lisa has spearheaded the development of streamlined billing and collections processes, leading to a reduction in days in accounts receivable and improved cash flow for the organization.
Conclusion
With over 15 years of experience in the healthcare and financial services industries, Lisa Ness has demonstrated a strong commitment to improving patient financial experiences and optimizing revenue cycle management. As the Manager of Patient Financial Services at Froedtert Health, she continues to drive positive change and contribute to the overall success of the organization.
