Lisa Waight
Director Of Human Resources
Professional Overview
Lisa Waight is an accomplished Human Resources professional with over 12 years of experience driving strategic talent management initiatives. As the Director of Human Resources at Transparent BPO, she is responsible for overseeing all HR functions, including recruitment, employee relations, compensation, and organizational development. With a strong background in the Business Process Outsourcing (BPO) industry, Lisa has developed a keen understanding of the unique HR challenges faced by global enterprises.
Experience Summary
Current Role
Lisa has served as the Director of Human Resources at Transparent BPO since May 2009. In this role, she is responsible for leading a team of HR professionals to ensure the company's talent strategies align with its business objectives. Key achievements include:
- Implemented a comprehensive performance management system that increased employee engagement and retention by 25%
- Spearheaded the design and rollout of a leadership development program that has since produced 15 internal promotions to managerial roles
- Streamlined HR operations and reduced administrative costs by 18% through the introduction of automated workflows and self-service tools
Career Progression
Prior to joining Transparent BPO, Lisa held HR generalist and specialist roles at several prominent BPO organizations, where she gained extensive experience in areas such as talent acquisition, workforce planning, and HR policy development. Her ability to drive impactful HR initiatives and deliver measurable business results has been instrumental in her steady career advancement.
Academic Background
Lisa holds a Bachelor of Science in Human Resources Management from the University of Belize. She is a certified Professional in Human Resources (PHR) and continues to expand her knowledge through ongoing professional development courses and industry seminars.
Areas of Expertise
- Talent Management
- Employee Relations
- Compensation and Benefits
- Organizational Development
- HR Policy and Compliance
- Workforce Planning
- Performance Management
- Leadership Development
Professional Impact
Throughout her career, Lisa has been recognized for her strategic HR leadership and ability to implement innovative solutions that positively impact organizational performance. She is an active member of the Belize Human Resources Association and has presented at several regional HR conferences, sharing best practices and insights on navigating the evolving HR landscape in the BPO industry.
Conclusion
With her extensive experience, strong technical expertise, and a proven track record of driving positive change, Lisa Waight is a highly respected HR professional who continues to make significant contributions to the success of Transparent BPO and the broader BPO industry in Belize.
