Lisabel Bordon Duran
QA Software Engineer | Madrid, Spain
Professional Overview
Lisabel Bordon Duran is a seasoned QA Software Engineer with a strong background in quality assurance and product support. She brings a unique blend of technical expertise and customer-centric approach to ensure software solutions meet the highest standards of quality and user satisfaction.
Experience Summary
Current Role
As a QA Software Engineer at Sngular, Lisabel is responsible for designing and executing comprehensive test plans, identifying and documenting defects, and collaborating with cross-functional teams to resolve issues. She leverages her analytical mindset and attention to detail to proactively identify and mitigate risks, contributing to the delivery of high-quality software products.
Career Progression
Prior to her current role, Lisabel held various positions at Cabify, a leading ridesharing platform. She started as an Excellence Associate, where she honed her customer service skills and gained deep insights into user needs. She later transitioned to the role of Excellence Manager, leading initiatives to enhance the overall customer experience. Lisabel then took on the role of QA & Product Support, leveraging her technical and problem-solving abilities to ensure the seamless functioning of Cabify's software solutions.
Lisabel's professional journey also includes her experience as a Personnel Selection Specialist at Turempleo, where she applied her expertise in psychology to identify and recruit top talent. Additionally, she served as a Social Psychology Professor at the University of Camagüey, demonstrating her academic acumen and ability to effectively communicate complex concepts.
Academic Background
Lisabel holds a degree in Psychology from the University of Camagüey, where she specialized in Social Psychology. Her formal education has equipped her with a strong analytical mindset and a deep understanding of human behavior, which she effectively applies in her work as a QA Software Engineer.
Areas of Expertise
- Software Quality Assurance
- Test Case Design and Execution
- Defect Identification and Reporting
- Cross-Functional Collaboration
- Customer Service and Support
- Performance and Usability Testing
- Agile Methodologies
Professional Impact
Lisabel's contributions have had a significant impact on the organizations she has worked with. At Cabify, she played a crucial role in enhancing the overall customer experience, leading to improved user satisfaction and loyalty. In her current role at Sngular, Lisabel's proactive approach to quality assurance has helped to identify and resolve critical software issues, contributing to the successful delivery of reliable and user-friendly applications.
Conclusion
With her extensive experience in quality assurance, customer support, and psychology, Lisabel Bordon Duran is a valuable asset to any organization seeking to deliver exceptional software solutions. Her dedication to excellence, coupled with her technical expertise and customer-centric mindset, make her a sought-after QA Software Engineer.
