Professional Overview
Liyana Rahman is a seasoned logistics professional currently serving as a Customer Success Manager - South East Asia at A.P. Moller - Maersk. Her key expertise areas include customer success management, logistics, and supply chain management, with a strong industry focus on transport and logistics.
Experience Summary
Current Role
As a Customer Success Manager, Liyana is responsible for driving customer satisfaction and loyalty in the South East Asia region. Her key responsibilities include developing and implementing customer success strategies, managing customer relationships, and identifying new business opportunities.
Career Progression
Liyana has a notable career trajectory, having progressed from a Customer Service Assistant role at MSC Mediterranean Shipping Company to her current position at A.P. Moller - Maersk. Her previous roles include Tender Executive, Tender Specialist, and Customer Success Partner. Throughout her career, Liyana has demonstrated significant growth and has made key contributions to her organizations, including improving customer satisfaction and driving business growth.
Academic Background
Liyana holds a Bachelor's degree in Corporate Administration (Hons) from Universiti Teknologi MARA and a Foundation degree in Law from the same institution.
Areas of Expertise
Liyana's areas of expertise include:
Industry-specific skills: logistics, supply chain management, and customer success management
Technical competencies: tender management, customer relationship management, and business development
* Leadership and management capabilities: team management, customer management, and stakeholder management
Professional Impact
Although specific project details are not available, Liyana's career progression and current role suggest that she has made significant contributions to her organizations and the logistics industry.
Conclusion
In conclusion, Liyana Rahman is a seasoned logistics professional with a strong background in customer success management, logistics, and supply chain management. Her current focus is on driving customer satisfaction and loyalty in the South East Asia region as a Customer Success Manager at A.P. Moller - Maersk. With her expertise and experience, Liyana is well-positioned to continue making significant contributions to the logistics industry and driving business growth for her organization.
