Liz Byerly

VP of Customer Experience

Professional Overview
Liz Byerly is an experienced customer experience and product management professional with a proven track record of driving strategic initiatives and delivering measurable business impact. As the VP of Customer Experience at HealthCorum, she is responsible for leading the company's customer-centric transformation, overseeing the design and implementation of innovative digital solutions, and optimizing the end-to-end customer journey.

Experience Summary

Current Role
As the VP of Customer Experience at HealthCorum, Liz is spearheading the company's efforts to enhance the customer experience and drive business growth. She oversees a team of cross-functional experts, collaborating closely with product, engineering, and marketing teams to develop and execute customer-focused strategies. Under her leadership, HealthCorum has achieved a significant increase in customer satisfaction and loyalty, as evidenced by a 25% improvement in Net Promoter Score over the past 18 months.

Career Progression
Prior to her current role, Liz served as the Product Lead at Consensus Networks, where she was instrumental in the successful launch of a groundbreaking digital health platform that improved patient engagement and care coordination. Earlier in her career, she co-founded ByteMap, Inc., a boutique consulting firm specializing in data-driven business transformation, and held positions at RowdMap and Chrysler Group LLC, further honing her expertise in analytics, product management, and strategic consulting.

Academic Background
Liz holds a Master's degree in Business Administration from the University of Denver, where she focused on technology management and innovation. She also earned a Bachelor's degree in Environmental Science, demonstrating her diverse academic interests and interdisciplinary approach to problem-solving.

Areas of Expertise

• Customer experience strategy and design

• Digital product management and transformation

• Data-driven decision making and analytics

• Cross-functional team leadership and collaboration

• Strategic consulting and business transformation

Professional Impact
Throughout her career, Liz has been recognized for her ability to drive measurable business impact. At HealthCorum, she has overseen the implementation of a comprehensive customer experience transformation program, leading to a 20% increase in customer retention and a 15% boost in revenue from existing customers. Her expertise in data-driven decision making has also enabled the company to optimize its marketing and sales strategies, resulting in a 30% growth in new customer acquisition.

Conclusion
Liz Byerly is a versatile and impactful customer experience and product management leader, with a proven track record of delivering successful outcomes for the organizations she has served. Driven by a passion for innovation and a deep understanding of customer needs, she is well-positioned to continue driving transformative change and contributing to the long-term success of HealthCorum and its customers.