Liz Garcia is an experienced Student Services Specialist with a demonstrated history of providing exceptional support and guidance to students in the higher education sector. With a strong focus on student success, Liz leverages her expertise in one-stop student services, academic advising, and campus resource coordination to positively impact the student experience.
Experience Summary
Current Role
As a Student Services Specialist at UMass Global, Liz is responsible for assisting students with a wide range of academic and administrative needs. She acts as a dedicated point of contact, guiding students through enrollment, course registration, financial aid, and other critical processes. Liz's ability to quickly understand and address student concerns has earned her a reputation for delivering exceptional customer service and contributing to improved student retention and satisfaction.
Career Progression
Prior to her current role, Liz served as a One-Stop Student Services Specialist at Brandman University, Part of the Chapman University System, where she played a pivotal role in streamlining student support services and enhancing cross-departmental collaboration. Her previous experience also includes a Leasing Consultant position at Pacific Living Properties, where she honed her customer service and problem-solving skills.
Liz has also demonstrated her leadership and project management abilities through her involvement as a Research Committee Member at the CSUS Student Event Center and as a Marketing Intern at RagingWire Data Centers.
Academic Background
Liz holds a Bachelor's degree from California State University, Sacramento, where she developed a strong foundation in student services, higher education administration, and community engagement.
Areas of Expertise
- Student services and support
- Academic advising and guidance
- Campus resource coordination
- Cross-departmental collaboration
- Customer service and problem-solving
- Project management and research
Professional Impact
During her tenure at Brandman University, Liz played a pivotal role in streamlining the one-stop student services model, resulting in a 15% increase in student satisfaction and a 10% reduction in processing times for critical administrative tasks. Her ability to effectively communicate with students from diverse backgrounds and her commitment to addressing their unique needs have made her an invaluable asset to the institutions she has served.
Conclusion
Liz Garcia is a dedicated Student Services Specialist with a proven track record of enhancing the student experience and supporting institutional goals. Her passion for student success, combined with her cross-functional expertise and strong communication skills, make her an ideal candidate to contribute to the continued growth and development of any higher education institution.
