Liz Mutapcic

Director Customer Experience
United States

Professional Overview

Liz Mutapcic is an experienced customer experience professional with a demonstrated history of success in the manufacturing and retail industries. As the Director of Customer Experience at Caesarstone US, she is responsible for leading the company's customer-centric initiatives, driving innovation, and enhancing overall customer satisfaction.

Experience Summary

Current Role

Liz currently serves as the Director of Customer Experience at Caesarstone US, a leading manufacturer of high-quality quartz surfaces. In this role, she is responsible for developing and implementing comprehensive customer experience strategies, overseeing the customer service team, and driving continuous improvement in the company's interactions with its clients. Liz's leadership has been instrumental in improving customer satisfaction and loyalty, as evidenced by the consistently positive feedback and increased repeat business.

Career Progression

Prior to her current role, Liz held several managerial positions within the building materials and manufacturing sectors. As the Customer Experience Manager at Caesarstone US, she demonstrated her ability to streamline processes, optimize workflows, and foster a customer-centric culture. Her previous experience as a Branch Manager at Omicron Granite & Tile and a General Manager at Ace Granite has equipped her with a deep understanding of the industry's challenges and opportunities.

Academic Background

Liz holds a Bachelor's degree in Business Administration and Management from the University of Phoenix, as well as an Associate of Arts degree in Criminal Justice/Law Enforcement Administration from the same institution. Her diverse educational background has equipped her with a well-rounded set of skills and a unique perspective on customer experience management.

Areas of Expertise

• Customer experience strategy and implementation

• Operational excellence and process optimization

• Team leadership and development

• Stakeholder management and cross-functional collaboration

• Data-driven decision making and performance analysis

Professional Impact

Throughout her career, Liz has demonstrated her ability to drive positive change and deliver measurable results. As the Director of Customer Experience at Caesarstone US, she has implemented innovative programs and initiatives that have led to a significant improvement in customer satisfaction scores, increased customer loyalty, and enhanced brand reputation within the industry.

Conclusion

With her wealth of experience, strong leadership skills, and customer-centric approach, Liz Mutapcic is well-positioned to continue making a meaningful impact in her role as the Director of Customer Experience at Caesarstone US. Her dedication to delivering exceptional customer service and driving continuous improvement aligns perfectly with the company's mission and vision, making her a valuable asset to the organization.