Liz Stephany

Senior Director, Sales and Success Team

Professional Overview
Liz Stephany is an accomplished sales and customer success leader with over a decade of experience driving growth and client satisfaction across the technology sector. As the Senior Director of the Sales and Success Team at Close, she leverages her deep industry expertise and strategic vision to maximize revenue, enhance customer experiences, and position the company as a trusted partner for its diverse clientele.

Experience Summary

Current Role
In her current role as Senior Director of the Sales and Success Team at Close, Liz is responsible for leading a talented team of sales and customer success professionals. She oversees all aspects of the sales cycle, from lead generation and pipeline management to contract negotiation and client onboarding. Liz's strategic guidance and hands-on approach have been instrumental in Close's continued success, as evidenced by the company's consistent year-over-year revenue growth and industry-leading customer retention rates.

Career Progression
Prior to her current role, Liz held several leadership positions within the Close organization, including Director of Customer Success and Manager of the Customer Success Team. In these roles, she spearheaded initiatives to streamline customer service workflows, implement data-driven performance metrics, and foster a collaborative, customer-centric culture. Her ability to identify and address client pain points has earned her a reputation as a trusted advisor and strategic partner.

Before joining Close, Liz gained valuable experience in the legal and real estate industries, serving as a Legal Clerk, Licensed Real Estate Agent, and Property Coordinator at various firms. This diverse background has equipped her with a well-rounded perspective and the ability to tailor her approach to the unique needs of each client.

Academic Background
Liz holds a bachelor's degree in Business Administration from the University of Minnesota, where she graduated cum laude. Her academic achievements, combined with her real-world experience, have honed her analytical skills, strategic thinking, and problem-solving capabilities.

Areas of Expertise

• Sales strategy and pipeline management

• Customer success and account management

• Client relationship development and retention

• Operational efficiency and process optimization

• Team building and leadership

Professional Impact
Throughout her career, Liz has spearheaded numerous successful initiatives that have had a measurable impact on her employers' bottom lines. As the Founder of CSMentorMatch, she developed a platform that connected customer success professionals with experienced mentors, fostering industry-wide knowledge sharing and professional development. Her contributions to the customer success community have earned her recognition as a thought leader in the field.

Conclusion
Liz Stephany's proven track record of driving growth, enhancing customer experiences, and leading high-performing teams positions her as a valuable asset to the Close organization. With her deep industry expertise, strategic vision, and collaborative leadership style, she is well-equipped to guide the Sales and Success Team in achieving their ambitious goals and cementing Close's reputation as a market leader.