Professional Overview
Lizzie Samuelson is an experienced Patient Financial Services Representative, dedicated to ensuring efficient and effective hospital financial operations. With a strong background in patient account management, she leverages her expertise to streamline billing processes and enhance the patient financial experience.
Experience Summary
Current Role
As a Patient Financial Services Representative at Sheridan Memorial Hospital, Lizzie is responsible for managing patient accounts and overseeing the revenue cycle. In this role, she acts as a liaison between patients and the hospital, providing financial counseling, processing payments, and resolving billing inquiries. Lizzie's exceptional customer service skills and attention to detail have enabled her to consistently exceed patient satisfaction targets, contributing to the hospital's positive reputation.
Career Progression
Lizzie began her career in the healthcare industry, leveraging her strong organizational and communication abilities to excel in various patient-facing roles. Prior to her current position, she gained valuable experience as a Patient Account Representative, where she honed her skills in insurance verification, claim submission, and patient collections. Lizzie's consistent performance and dedication to process improvement have led to her steady career advancement.
Academic Background
Lizzie holds an Associate's degree in Business Administration from Plentywood Community College. Her academic studies provided her with a solid foundation in financial management, customer service, and healthcare administration, preparing her for her successful career in the medical field.
Areas of Expertise
- Patient account management
- Billing and collections
- Insurance verification and claims processing
- Financial counseling and customer service
- Revenue cycle optimization
- Compliance and regulatory adherence
Professional Impact
Throughout her career, Lizzie has demonstrated a commitment to improving hospital financial operations and enhancing the patient experience. In her current role, she has spearheaded initiatives to streamline the billing process, resulting in a 15% reduction in patient payment delinquency. Lizzie's proactive approach and collaborative nature have earned her the respect of her colleagues and the trust of the patients she serves.
Conclusion
Lizzie Samuelson is a seasoned Patient Financial Services Representative with a proven track record of excellence. Her expertise in patient account management, combined with her dedication to customer service, makes her a valuable asset to Sheridan Memorial Hospital. Lizzie's continuous pursuit of professional development and her ability to drive process improvements position her for continued success in her career.
