Professional Summary
Professional Overview
Lora Hutson is a seasoned healthcare finance professional with over 20 years of experience in patient financial services. As the Lead Patient Financial Services at CoxHealth, she oversees the entire revenue cycle management process, ensuring accurate billing, effective claim resolution, and enhanced patient financial experience.
Experience Summary
Current Role
In her current role as the Lead Patient Financial Services at CoxHealth, Lora is responsible for managing a team of financial specialists, developing and implementing streamlined processes, and driving continuous operational improvements. Under her leadership, the patient financial services department has achieved a 95% first-pass claims resolution rate, significantly reducing the time and resources required for claim resubmissions. Lora's proactive approach and deep industry expertise have positioned CoxHealth as a leader in patient financial services within the local healthcare community.
Career Progression
Prior to her current role, Lora served as a Billing Clerk at Gamma Healthcare, Inc., where she gained valuable experience in healthcare billing and coding. Her strong attention to detail and problem-solving skills enabled her to quickly identify and resolve billing discrepancies, leading to improved revenue cycle performance. Lora's consistent track record of success and her ability to adapt to industry changes have been instrumental in her career progression.
Academic Background
Lora holds a Bachelor of Science degree in Healthcare Administration from the University of Missouri, where she graduated cum laude. Her formal education, combined with her extensive on-the-job experience, has equipped her with a comprehensive understanding of healthcare finance regulations, compliance requirements, and best practices.
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Healthcare billing and coding
- Claims resolution and denial management
- Process optimization and workflow improvement
- Team leadership and employee development
Professional Impact
During her tenure at CoxHealth, Lora has played a pivotal role in implementing innovative patient financial services strategies that have significantly enhanced the organization's revenue cycle performance. She has led the implementation of a new patient financial portal, which has improved patient satisfaction and increased digital payment adoption by 30%. Lora's commitment to excellence and her ability to drive organizational change have earned her recognition as a trusted subject matter expert within the healthcare finance industry.
Conclusion
With her extensive experience, deep industry knowledge, and proven track record of success, Lora Hutson is a valuable asset to the CoxHealth team. Her leadership, strategic vision, and relentless focus on operational efficiency have positioned her as a respected professional in the field of patient financial services. Lora is poised to continue driving innovation and delivering measurable results that contribute to the overall success of the organization.
