Lora Hutson

Lead Patient Financial Services

Professional Overview

Lora Hutson is an experienced healthcare financial services professional, currently serving as the Lead Patient Financial Services at CoxHealth. With a strong background in billing, collections, and patient account management, Lora has established herself as a skilled leader in the patient financial services domain.

Experience Summary

Current Role

As the Lead Patient Financial Services at CoxHealth, Lora is responsible for overseeing the entire patient financial services operation, including billing, collections, and customer service. She leads a team of financial specialists, ensuring efficient and effective management of patient accounts and maximizing revenue collection. Under Lora's leadership, the patient financial services department has consistently exceeded revenue targets and maintained high customer satisfaction scores.

Career Progression

Prior to her current role, Lora worked as a Billing Clerk at Gamma Healthcare, Inc. from 1994 to 1996, where she gained valuable experience in medical billing and patient account management. Her strong performance and dedication to improving patient financial services led to her promotion to the Lead role at CoxHealth in 2001, where she has been instrumental in driving process improvements and enhancing the overall patient financial experience.

Academic Background

Lora holds a Bachelor's degree in Business Administration from the University of Missouri, where she graduated with honors.

Areas of Expertise

• Medical billing and coding

• Patient account management

• Revenue cycle optimization

• Team leadership and staff development

• Process improvement and workflow automation

Professional Impact

Under Lora's leadership, the patient financial services department at CoxHealth has consistently exceeded revenue collection targets, reducing bad debt and improving overall financial performance. She has spearheaded the implementation of innovative technology solutions, such as automated payment processing and online patient portals, which have streamlined the patient financial experience and increased patient satisfaction.

Conclusion

With over 20 years of experience in the healthcare industry, Lora Hutson has established herself as a respected and influential leader in patient financial services. Her deep expertise, strategic vision, and commitment to continuous improvement have made her a valuable asset to CoxHealth. Lora continues to drive positive change and ensure the efficient and effective management of patient financial matters, contributing to the overall success and patient-centric focus of the organization.