Professional Overview
Lorenz Hibo is a seasoned operations management professional currently serving as a Senior Operations Manager. His expertise spans operational management, team leadership, and sales management, with a strong focus on the outsourcing and customer service industry.
Experience Summary
Current Role
Lorenz Hibo is currently the Senior Operations Manager at Sitel Group, a position he has held since April 2022. His key responsibilities include managing operational teams, driving process improvements, and ensuring service delivery excellence. Although specific achievements in this role are not detailed, his continued tenure in senior operations management positions underscores his capabilities in this area.
Career Progression
Lorenz has a notable career progression, with previous roles including Senior Operations Manager at Teleperformance Philippines, Sales Manager at ServiceSource, Senior Operations Supervisor at Transcom, and Cross Sell Lead at Sitel. This trajectory indicates consistent growth and a deepening of his operational and sales management expertise. His career path reflects a pattern of increasing responsibility and a broadening scope of duties, highlighting his adaptability and leadership capabilities.
Academic Background
Lorenz Hibo holds a Bachelor of Business Administration (BBA) in Marketing from Divine Mercy College. While specific academic achievements are not detailed, his educational background in marketing provides a foundational understanding of business principles and customer dynamics, complementing his professional experience in operations and sales management.
Areas of Expertise
Lorenz's areas of expertise include:
- Operational Management: Proven experience in managing operations teams and processes.
- Sales Management: Background in sales, particularly in cross-selling and sales team management.
- Leadership: Demonstrated ability to lead teams and drive performance improvements.
- Industry Knowledge: Deep understanding of the outsourcing and customer service industry.
Professional Impact
Although specific projects, initiatives, or measurable achievements are not provided, Lorenz's tenure in senior roles suggests significant contributions to operational efficiency, team performance, and service quality in his industry.
Conclusion
Lorenz Hibo's professional trajectory reflects a dedicated and accomplished operations management professional with a strong background in sales and team leadership. His current focus on operational excellence and team management at Sitel Group positions him as a value-added professional in the outsourcing and customer service sector. With his blend of operational, sales, and leadership expertise, Lorenz offers a unique value proposition to organizations seeking seasoned professionals to drive performance and growth.
