Professional Overview
Lori Durham is a dedicated Quality Assurance professional based in Melbourne, Florida, United States. Currently, she holds the position of Quality Assurance at Percepta, where she has been instrumental in creating customer loyalty for over 15 years. Her key expertise areas include quality assurance, customer service, and loyalty program development, with a strong industry focus on telecommunications and customer experience.
Experience Summary
Current Role
Lori Durham is currently serving as a Quality Assurance professional at Percepta. Her key responsibilities include ensuring high-quality customer interactions, developing and implementing quality assurance processes, and analyzing customer feedback to improve overall customer experience. Although specific achievements are not available, her tenure of over 15 years at Percepta suggests a high level of dedication and expertise in her field.
Career Progression
Lori Durham's career progression indicates a steady growth in responsibilities and expertise. Prior to her current role, she worked as a Customer Service Representative at Verizon from 1993 to 2001. This experience laid the foundation for her future roles in quality assurance and customer loyalty.
Areas of Expertise
Lori's areas of expertise include:
- Quality assurance and control
- Customer service and experience
- Loyalty program development
- Telecommunications industry knowledge
Professional Impact
Although specific projects or initiatives are not available, Lori's long-term commitment to Percepta and her role in quality assurance suggest a significant impact on the company's customer loyalty and retention efforts.
Conclusion
Lori Durham's professional trajectory is marked by dedication, expertise, and a commitment to quality assurance and customer experience. Currently focused on her role at Percepta, she brings value through her extensive experience and knowledge of the telecommunications industry. As a seasoned quality assurance professional, Lori Durham offers a unique blend of technical competencies, industry insight, and leadership capabilities, making her a valuable asset to her organization.
