Professional Overview
Lori Riggs is a seasoned quality assurance professional currently serving as a Senior Quality Assurance Manager at Octane. Her key areas of expertise include quality assurance, operations management, and customer advocacy, with a strong focus on the financial services industry.
Experience Summary
Current Role
Lori Riggs is currently the Senior Quality Assurance Manager and Operations Manager - QA & Customer Advocacy at Octane, roles she has held since July 2023 and October 2022, respectively. Her key responsibilities include overseeing quality assurance operations, managing customer advocacy initiatives, and driving process improvements. Notably, her current roles underscore her ability to lead cross-functional teams and contribute to the company's strategic growth.
Career Progression
Prior to her current role, Lori held various positions at Octane, including Operations Manager - QA, Training & Customer Advocacy, and Quality Assurance Supervisor - Servicing. She also worked at Goldman Sachs as a Performance Coach and at Exeter Finance in roles such as Servicing Manager - Quality Control and SR Analyst - Quality Control. Her career trajectory demonstrates steady growth and an increasing scope of responsibilities, with a strong emphasis on quality control and assurance.
Areas of Expertise
Lori's areas of expertise include:
- Quality assurance and control
- Operations management
- Customer advocacy
- Team leadership and management
- Process improvement
- Financial services industry knowledge
Professional Impact
While specific projects and initiatives are not detailed, Lori's career progression and current roles suggest significant contributions to the companies she has worked for, particularly in enhancing quality assurance processes and customer satisfaction.
Conclusion
Lori Riggs' professional trajectory is marked by consistent growth, a strong work ethic, and a dedication to quality assurance and customer advocacy. Currently focused on her roles at Octane, she brings a wealth of experience and expertise to her work, positioning herself as a valuable asset in the financial services industry.
