Loris Kudela
Director, Patient Financial Services
Professional Overview
Loris Kudela is an experienced healthcare finance executive with a proven track record of driving operational efficiency and financial performance. As the Director of Patient Financial Services at UW Medicine, Valley Medical Center, Kudela leverages over a decade of industry expertise to oversee all aspects of the organization's patient billing, collections, and revenue cycle management.
Experience Summary
Current Role
Serving as the Director of Patient Financial Services at UW Medicine, Valley Medical Center since 2011, Kudela is responsible for managing a team of 50+ professionals and overseeing a patient revenue portfolio exceeding $300 million annually. In this role, Kudela has implemented robust data analytics and reporting systems to enhance revenue cycle transparency, enabling more informed business decisions. Under Kudela's leadership, the organization has achieved consecutive years of improved collection rates and reduced days in accounts receivable, contributing to the overall financial health of the healthcare system.
Career Progression
Prior to joining UW Medicine, Kudela held various leadership positions within the patient financial services domain, including serving as the Senior Revenue Cycle Manager at MultiCare Health System and the Revenue Cycle Supervisor at Providence Health & Services. Kudela's progressive career advancement is marked by a strong track record of streamlining operations, improving patient satisfaction, and driving organizational profitability.
Academic Background
Kudela holds a Bachelor of Science in Business Administration with a concentration in Finance from the University of Washington. Additionally, Kudela is a Certified Healthcare Financial Professional (CHFP) and maintains memberships with the Healthcare Financial Management Association (HFMA) and the American College of Healthcare Executives (ACHE).
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Data analytics and business intelligence
- Process improvement and workflow optimization
- Team leadership and performance management
Professional Impact
Under Kudela's guidance, UW Medicine, Valley Medical Center has consistently exceeded industry benchmarks for revenue cycle Key Performance Indicators (KPIs), including a 98% clean claims rate and a 95% patient satisfaction score for billing and collections. Kudela's innovative approach to leveraging data-driven insights has enabled the organization to enhance financial forecasting, optimize resource allocation, and improve overall operational efficiency.
Conclusion
With a steadfast commitment to healthcare finance excellence, Loris Kudela continues to drive transformative change within the patient financial services domain. Equipped with a robust blend of technical expertise and strategic leadership, Kudela is poised to further contribute to the financial sustainability and patient experience at UW Medicine, Valley Medical Center and beyond.
