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Lorraine Thomas

Chief Operating Officer

Professional Experience


Lorraine Thomas currently serves as the Chief Officer, Product & Diversified Business at HCF Australia, a position she has held since May 2022. She previously held the role of Chief Officer, Product & Innovation from September 2019 to May 2022. Other significant positions at HCF include General Manager - Strategy, Product & Innovation from August 2018 to September 2019 and Acting Chief Officer - Strategy and Transformation in August 2017.

Prior to joining HCF, Lorraine garnered extensive experience at Allianz Australia Life Insurance Ltd, serving as the National Insurance Manager, Life from September 2011 to April 2015, and before that as Life Development Manager from April 2010 to September 2011. Her earlier career includes diverse roles such as Senior Product Manager - Retail Life Insurance at BT Financial Group (September 2009 to May 2010) and Manager Consumer Life Insurance at Allianz (November 2006 to September 2009).

Lorraine's professional journey also includes tenures at TOWER Australia as Product Manager - Individual Risk Products (July 2006 to November 2006), at Metlife Financial Services - Australia as Assistant Product Manager - Retail Life (January 2006 to May 2006), and at Asteron as Product Analyst - Retail Life Team (December 2004 to January 2006).

Education


Lorraine holds a BA degree in Geography from the University of Portsmouth (1995-1998). Prior to this, she completed her A Levels in English Literature, Geography, and Sociology at Bournemouth & Poole College of Further Education (1991-1993). Her foundational education was at Glenmoor School for Girls, where she achieved GCSEs in subjects including English, Maths, Science, Music, Geography, and Religious Studies (1986-1991).

Leadership and Contributions


At HCF, Lorraine has been pivotal in driving strategic initiatives and innovative product development. Her teams have been instrumental in implementing the 2020 Strategy for HCF, Australia's largest not-for-profit health fund. She has also overseen the delivery of the HCF Catalyst Health Tech Accelerator program, a key innovation venture aimed at bolstering technological advancements in healthcare.

Lorraine's leadership has earned the company multiple accolades, including rewards from Choice and Canstar for value and innovation in product design.

Notable Engagements and Public Profile


Lorraine is active on LinkedIn, where she has over 500+ connections and frequently shares insights about industry trends and partnerships, most notably a recent collaboration with Allianz extending beyond Travel Insurance. She also shares personal insights and philosophies on leadership in interviews and public speaking engagements, such as those conducted by Parity Consulting and featured on various platforms like YouTube.

LinkedIn Profile




Interviews and Features





Personal Interests


Outside of her professional life, Lorraine is a dedicated mother of two and has a keen interest in travel. Her personal anecdotes often highlight her enthusiasm for balancing a demanding career with familial responsibilities, which provides a relatable dimension to her professional persona.



This detailed profile consolidates key information about Lorraine Thomas pertinent for understanding her professional landscape and contributions, thereby aiding in strategic sales engagement with HCF Australia.