Professional Overview
Louis Zureick is an accomplished healthcare operations and patient financial services executive with over 18 years of experience in the oncology sector. As the Associate Director of Patient Financial Services at Memorial Sloan Kettering Cancer Center, he leverages his deep industry knowledge and strong leadership skills to drive operational efficiency and enhance the patient experience.
Experience Summary
Current Role
In his current position as Associate Director of Patient Financial Services, Louis is responsible for overseeing all aspects of the patient financial services function, including billing, collections, and customer service. He has been instrumental in implementing process improvements that have resulted in increased revenue capture and reduced account receivables. Under his guidance, the patient financial services team has consistently exceeded performance targets and earned recognition for their exceptional service.
Career Progression
Prior to his current role, Louis held progressive leadership positions within the Patient Financial Services and Registration departments at Memorial Sloan Kettering Cancer Center. As a Patient Financial Services Regional Manager, he managed a team of supervisors and financial counselors, driving initiatives that streamlined operations and enhanced the financial counseling experience for patients. In his earlier role as a Network Practice Supervisor for Radiation Oncology and Registration, Louis demonstrated his ability to effectively manage complex workflows and cross-functional teams.
Academic Background
Louis holds a Bachelor of Science degree in Business Administration from the State University of New York at Stony Brook.
Areas of Expertise
- Patient financial services operations
- Revenue cycle management
- Customer service and patient experience
- Team leadership and performance management
- Process improvement and operational efficiency
Professional Impact
Under Louis' leadership, the Patient Financial Services department at Memorial Sloan Kettering Cancer Center has consistently exceeded revenue targets and maintained high patient satisfaction scores. He has spearheaded the implementation of innovative technologies and data-driven strategies that have streamlined billing processes and improved the overall patient financial experience.
Conclusion
With his extensive experience in the healthcare industry, strong leadership skills, and proven track record of driving operational excellence, Louis Zureick is a valuable asset to Memorial Sloan Kettering Cancer Center. He is dedicated to continuously improving the patient financial services function and contributing to the organization's mission of providing exceptional cancer care.
