Louisa Wilkinson

Professional Overview

Louisa Wilkinson is an experienced sales and operations leader with a strong track record of driving growth and optimizing performance within the financial services industry. As the Head of Sales Support at PremFina, she oversees a team responsible for providing comprehensive sales support and client relationship management services to the company's extensive broker network.

Experience Summary

Current Role

As the Head of Sales Support at PremFina, Louisa is responsible for leading a team of sales support professionals who serve as the primary point of contact for the company's broker partners. In this role, she develops and implements strategies to enhance the client experience, streamline sales processes, and drive revenue growth. Louisa's leadership has been instrumental in strengthening PremFina's relationships with its broker network and improving the overall efficiency of the sales support function.

Career Progression

Prior to joining PremFina, Louisa held the position of Global Sales Operations Manager at Westcon-Comstor, where she was responsible for optimizing sales processes and supporting the company's global sales teams. Before that, she served as the Broker Assurance Manager at Close Brothers Premium Finance, where she played a crucial role in managing client relationships and ensuring the delivery of exceptional customer service.

Academic Background

Louisa holds a Bachelor of Science degree in Business Administration from the University of Manchester, where she graduated with honors.

Areas of Expertise

• Sales support and client relationship management

• Process optimization and operational efficiency

• Financial services industry knowledge

• Team leadership and performance management

• Data analysis and reporting

Professional Impact

During her tenure at PremFina, Louisa has led the implementation of a comprehensive customer relationship management (CRM) system, resulting in a 25% improvement in customer satisfaction and a 15% increase in broker retention. She has also spearheaded the development of a tailored training program for the sales support team, leading to a 20% increase in first-call resolution rates.

Conclusion

Louisa Wilkinson is a highly-skilled sales and operations professional with a proven ability to drive business growth, enhance customer experience, and foster a high-performing team. Her extensive industry expertise and strategic leadership make her a valuable asset to PremFina and a respected figure within the financial services sector.