Professional Role and Current Position
Lucy MacPhail serves as the Vice President, Solution Strategy at Evolent Health (also referred to as New Century Health/Evolent). She assumed this role in July 2023 and operates primarily out of the New York City Metropolitan Area, United States. As a senior leader, she is part of Evolent Health’s Leadership Team as well as the Product and Customer Strategy Team. She currently holds a level 3 leadership position with no direct reports listed, reporting upward within the organization (manager position ID 59002).
Her focus is on strategy, innovation, and product development within the healthcare industry, with an emphasis on advancing Evolent Health’s solutions in the value-based care sector. Evolent Health is a healthcare company committed to delivering clinical and financial outcomes for provider partners and employs between 1,000 and 5,000 employees. The company headquarters is located at 800 North Glebe Road, Arlington, VA.
Educational Background
Dr. MacPhail earned a Ph.D. in Health Policy from Harvard University, with a dissertation titled:
> "Work Process Failure and Organizational Learning in Health Care Delivery Organizations."
Her academic work explores behavioral influences on managing process failures in healthcare settings, emphasizing organizational learning. This background supports her expertise in strategic healthcare innovation and system improvement.
Career History and Expertise
- Prior to her current position at Evolent Health, Lucy MacPhail held various senior leadership roles, including positions as Vice President and Managing Director at companies such as Optum and others within the healthcare sector.
- She also has an academic background, having served as an Assistant Professor of Health Policy & Management at New York University (NYU).
- Her experience spans strategy, innovation, product development, and organizational learning specifically tailored to healthcare delivery systems.
Industry and Functional Focus
Lucy’s professional activities and publications demonstrate a commitment to improving healthcare delivery through strategic frameworks that optimize process efficiency and patient outcomes. She is involved in the design and implementation of comprehensive care navigation models, particularly in oncology, as evidenced by recent joint articles with colleagues in The American Journal of Managed Care discussing models for comprehensive patient navigation.
Her role at Evolent Health aligns with the company’s mission to achieve clinical and financial results in value-based care, highlighting her expertise in aligning business strategy with measurable health outcomes.
Publications and Thought Leadership
- Dr. MacPhail has co-authored articles focusing on comprehensive care navigation in oncology, published in peer-reviewed medical journals and industry outlets such as the American Journal of Managed Care (AJMC).
- Her academic work supports organizational learning in healthcare, particularly recognizing and managing work process failures to improve operational effectiveness.
- She collaborates with notable healthcare thought leaders and practitioners, including Allan Zuckoff, PhD, and John Tam, MD.
- Her scholarship and research continue to influence how healthcare organizations implement systemic improvements in patient care navigation.
Professional Network and Visibility
- She has established a robust professional network, with 500+ LinkedIn connections, signaling significant industry engagement.
- Lucy is affiliated with a leadership team of 27 people within Evolent Health, indicative of her role in high-level strategic decision-making and product innovation.
- She is active in advancing clinical technology and health management strategies within her organization, contributing thought leadership visible both internally and externally.
Location and Contact Context
- While based in New York City, her company’s headquarters is in Arlington, Virginia, suggesting cross-location collaboration.
- Publicly available contact information indicates use of an @evolent.com email domain consistent with her corporate role.
In summary, Lucy MacPhail is a senior strategic leader at Evolent Health with deep expertise in healthcare policy, organizational learning, and innovation in value-based care delivery. Her academic credentials and leadership roles demonstrate a strong capability to influence and execute healthcare solutions that integrate clinical effectiveness with financial outcomes. Her recent work within oncology care navigation further underscores her active engagement in evolving healthcare delivery models.
